Claims Handling for Cruise

    12 October 2023
  • Venue:
    ABTA, 30 Park Street, London, SE1 9EQ
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Event details

ABTA’s Claims Handling in Cruise training day returns. Attend for an in-depth look at dealing with breach of contract, accidents, and illness claims, while staying up to date with the latest legal regulations. Engage in hands-on exercises and learn from industry peers. 

About the event

Exclusively tailored for cruise industry professionals seeking to manage claims with confidence this in-depth training is designed to help you investigate and handle claims more effectively.

From navigating extreme weather challenges and force majeure scenarios to addressing delays, accidents, and gastric illnesses, participants will gain invaluable insights into handling diverse claims scenarios efficiently and adeptly.

Staying abreast of legal developments is essential for professionals in the cruise sector. This training day offers the latest updates on key regulations, including the Package Travel Regulations, the Athens Convention, and the Strasbourg Convention, and how they specifically apply to the cruise industry. 

Engaging in hands-on exercises, attendees will navigate through real-life claims scenarios, honing skills in assessing liability, investigating claims, and crafting effective responses. 

Join ABTA, legal experts and representatives from the cruise industry at this unique training day.


  • Cruise law: regulations, responsibilities, and remedies
  • Crafting cruise experiences: adaptability and last-minute changes
  • Legal obligations: responsibility and liability in excursions
  • Insurance claims: notifying insurers and settlement process
  • Water levels: navigating river cruise challenges
  • Excursions: mitigating liabilities and innovative selling
  • Accident claim workshop: evidence gathering and customer communication
  • Industry case study: lessons from breach of contract scenarios
  • Defence workshop: arbitration and comprehensive responses
  • Media handling: crisis management and effective communication
  • Claims surgery: Q&A with industry experts.


Moderator: Simon Bunce, Director of Legal Affairs, ABTA

Simon is a solicitor and ABTA’s Director of Legal Affairs and Company Secretary having joined ABTA as a Legal Adviser in 1996. Simon’s team is responsible for the provision of legal and regulatory guidance to Members; the advice and alternative dispute resolution services to customers of ABTA Members; and for the operation and enforcement of ABTA’s Code of Conduct. Simon chairs the European Travel Agent and Tour Operator Association and is co-author, with Professor David Grant and Stephen Mason, of Holiday Law - The Law Relating to Travel and Tourism 6th Ed.

  • Darren Hutton, Head of International Guest Claims, Royal Caribbean Group
  • Paul Brewer, Director, Steamship Insurance Management Services
  • Sandeep Aujla, Senior Associate, Clyde & Co
  • Claire Womersley, Partner & Master Mariner, HFW
  • Gareth Thomas, Partner, Kennedys
  • Greg MacDougall, Partner and Solicitor Advocate, Clyde & Co
  • Sean Tipton, Media Relations Manager, ABTA
  • Max Archer, Barrister, 12 King’s Bench Walk
  • Genevieve Holloway, Syndicate Associate Claims, Steamship Insurance Management Services

Benefits of attending

  • Deepen your understanding of cruise law and liability as a cruise provider or agent
  • Explore limitation periods, mitigation, misrepresentation, and remedies under the law
  • Listen to industry case studies on force majeure and cruise illness claims
  • Gain insights from insurers on claim settlement procedures and information requirements
  • Learn effective ways to gather evidence onboard and post-cruise
  • Engage in three practical exercises covering breach of contract, accidents, and illness claims
  • Network with industry peers and share experiences with professionals in similar roles.

Who should attend?

Cruise professionals who are involved in the handling of claims, including cruise providers, travel agencies and insurers:

  • Legal teams and litigation managers
  • Claims handling teams
  • Customer service and guest experience teams
  • Directors and senior managers.

Event prices

ABTA Member/ABTA Partner* rate – £259 plus VAT 
Non-Member rate – £399 plus VAT 

This includes lunch and refreshments throughout the day, all delegate materials, presentations and an attendee certificate. 

Make payment by credit or debit card. 

View our booking terms and conditions here.


  • Book three places and get 50% off the third place.
    (This discount will be automatically applied when you book online.)
  • If you are looking to book for a larger group please contact for a bespoke discount.

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Non-Members are welcome to attend. For information about becoming a Member click here.

Event sponsorship

For information on how to promote your company at this event, please contact Sara Dolan on 07766 517 611 or email

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