31 Mar

Investing in talent

Yesterday we were delighted to host our first event at ABTA’s offices since before the pandemic. Delegates gathered for a training session on crisis communications in travel, which offered the chance to look beyond the pandemic and assess what businesses need to do to be ready for other incidents and issues which could affect their customers, operations or reputation.

The training is among a number of events we are running at the moment designed to help Members rebuild as we emerge from the pandemic. They're also an opportunity for companies to invest in and develop their staff. With the jobs market as it is, and workforce challenges across the sector and beyond, then celebrating, developing and supporting existing talent is really important. 

Upcoming training and events include digital marketing (7 April) and complaints handling (11 May) and we also have our flagship Travel Law Seminar and Travel Marketing Conference in May. We will be shortly releasing details of two further events which provide ‘A Beginner’s Guide to the Package Travel Regulations’ and ‘A Guide to Travel PR Campaigns’.

Members also have the opportunity to benefit from our free webinars - all of which are available on demand from the Member Zone. Recent sessions include careers and recruitment, as well as diversity and inclusion in travel. We also have some new webinars in the pipeline so look out for more details soon.

I also wanted to remind you that ABTA's experts are currently touring the country for our Spring Regional Business Meetings. With a new format there is more opportunity for two-way communication, discussion, and networking. In recent weeks we have been to the North East and Scotland, and next week we’ll be holding the London event with the North West meeting the following week. Please sign up for these or our other Regional Meetings if you would like – feedback from delegates attending the first two has been very positive.  

Mark Tanzer, Chief Executive