Bargain Travel Bureau Ltd ceases trading – advice for customers
Information for customers with a booking with Bargain Travel Bureau Limited (ABTA P6960 and Y3181)
We are sorry to inform you that Bargain Travel Bureau Limited has ceased trading with effect from 26 June 2020.
Bargain Travel Bureau Limited operated under the following trading names:
- Red7 Holidays
- Eclipse Leisure
It is very important that customers read and follow the advice below.
The vast majority of customers arrangements are covered through different types of financial protection, these include:
Holidays booked through Bargain Travel Bureau Limited with another tour operator
If you booked a package holiday through Bargain Travel Bureau Limited and the holiday is provided by another tour operator, you will need to contact the tour operator named on your paperwork or ATOL Certificate for a flight inclusive package (listed on your ATOL certificate under “Who is protecting your trip”).
Your tour operator should be able to confirm that they have your booking and will be responsible for your booking going forward.
Package holidays with flights included
If your booking included flights, you will need to contact the Civil Aviation Authority (CAA) as your booking is protected by the CAA's ATOL scheme. Further information and advice on how to claim is available on the CAA website.
Your ATOL Certificate will say ’Package Sale’ in the bottom right-hand corner.
If you booked a non-flight package holiday (for example, a holiday including accommodation and tickets) through Bargain Travel Bureau Limited, these are protected by ABTA or by your credit or debit card issuer.
If you paid Bargain Travel Bureau Limited directly using a Debit or Credit Card you will need to submit your claim for a refund to your card issuer. To assist you in making your claim you will need to download a letter.
Customers that paid Bargain Travel Bureau Limited by any other method will need to submit a claim to ABTA by clicking here. Please have your documents to hand when submitting your claim and remember to include your bank details so we're able to refund you.
Customers that have booked a package holiday provided by Bargain Travel Bureau Limited through a travel agent should contact the travel agent in the first instance for further advice and assistance as they may have made alternative arrangements for you.
How long will it take to process my claim?
Unfortunately there has been a large number of company failures recently and we have received an exceptionally high number of customer claims. We are processing individual claims as quickly as possible, and have employed additional personnel to help with this.
Please be aware that we are currently estimating that claims can take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted.
When you submit your claim, please ensure you send through all the paperwork, receipts and any other documentation that supports your claim. This will mean we won’t have to contact you for further information, which takes additional time.
Once you’ve submitted your claim, we would kindly ask that only essential additional communications are made to us in regard to your claim. We are receiving many hundreds of emails and calls each week with general enquiries and this severely impacts the time it takes to process claims and may lead to longer processing times.