28 Jan

Flybe - advice for customers

Flybe entered Administration on Saturday 28 January 2023, all flights have been grounded and the UK business has ceased trading with immediate effect.

If you are due to fly with Flybe, please do not travel to the airport unless you have arranged an alternative flight with another airline. Please note that Flybe is not able to arrange alternative flights for passengers.

The options available to customers who are due to travel with Flybe will depend on what, and how you have booked.

If you booked a package holiday

You should contact your travel company to discuss your options. If your flights are part of a package then you are better protected, it is the package organiser’s responsibility to make alternative arrangements free of charge, or if no suitable alternative is available, you will be offered a replacement holiday or a full refund for the price of the package holiday. If you are abroad, it should make arrangements to bring you home at the end of your trip.

If you booked a flight with the airline directly

If you booked your flights directly with the airline you will need to make alternative arrangements. If you paid for your flights with a credit or debit card, you should contact your card company to find out about recovering your money. You should also contact your travel insurance provider to see if your policy covers this circumstance.

If you booked a flight through a travel agent

If your flight ticket was issued by a travel agent, you should check your travel insurance to see if you’re covered, and also check with your travel agent as to whether they’ve provided travel insurance that includes Scheduled Airline Failure cover.

If you have a booking sold by another airline that includes travel on a Flybe flight, please contact the relevant airline or travel agent to confirm if there is any impact to your travel plans.