It is vital that travel organisations have a procedure in place to receive travel advice and communicate it effectively to customers. Legal obligations have changed under the new Package Travel Regulations and customers are increasingly looking to their travel provider to answer sometimes-difficult questions about the destinations they are travelling to.
ABTA’s Communicating FCO and other Travel Advice to Customers seminar is taking place on 15 November in London. The event provides practical guidance for travel companies on how to communicate FCO and other advice including notifications of building works, flight cancellations, strikes, visa requirements and significant changes to holidays and tours.
Communicating travel advice without losing a sale can prove very difficult if the customer’s heart is set on a destination. So what tools can travel companies use to ensure they keep the sale whilst providing the relevant information to the customer?
Hear top tips on the best ways of communicating advice pre and post-booking as well as what to do if the advice changes whilst customers are in resort. Take part in practical role-play exercises, highlighting tips to ensure customers get the correct travel advice and question the legal experts on your liabilities and duty of care.
Speakers include the Foreign and Commonwealth Office, National Travel Health Network and Centre (NaTHNaC), Kennedys, Kuoni, ABTA and more.
Find out more, view an agenda and register your place at abta.com/events.
The event is an extension of ABTA’s free online travel advice training tool and will go a step further in helping travel organisations understand the most effective ways of communicating travel advice. You will receive first hand insights, in-depth guidance and be able to question the experts in a dedicated session.