ABTA is returning to Manchester in March to run two of our popular core skills events, Managing Customer Complaints and An Introduction to Health and Safety Management.

Managing Customer Complaints – 13 March 2018

Do you have a good understanding of the basics of customer complaints, but want to develop your knowledge further? This is ABTA’s advanced level seminar in the complaints handling series, designed to help you deliver in-depth customer complaints management.

ABTA speakers and external experts will look at the whole customer complaints process including:

• Your legal responsibilities
• How to manage your people and processes
• Handling complaints on social media and review websites
• The arbitration process.

Register and view more information on abta.com here.

An Introduction to Customer Health and Safety Management – 22 March 2018

Are you in the process of planning your summer 2018 health and safety training programmes? Attend ABTA’s seminar to understand the challenges of health and safety, from general safety issues and security, through to specific health outbreaks.

You will benefit from updated practical information including:

• How to put robust policies and procedures in place
• How to review and update current policies, in light of learnings from recent high-profile incidents
• Developing a comprehensive safety management system
• Your legal responsibilities.

Register and view more information on abta.com here.

We would be delighted to see you and your colleagues at these events. There are group booking discounts available, please visit our website for more details.

Register now at abta.com/events.