ABTA launched its first Advanced Crisis Management Seminar on Wednesday 8 June.
This adds to the successful events in the Travel Essentials series, An introduction to Crisis Management, and Destination Health and Safety Management – An introduction. The seminar was kindly sponsored by Securewest International and was aimed at those who already have a crisis plan in place or have an initial understanding of managing a crisis.
It was great to welcome so many Members to the event, highlighting more than ever the critical nature of crisis planning in our industry. The event was moderated by ABTA’s Director of Destinations and Sustainability, Nikki White who kicked the day off by giving an overview of the changing nature of crisis management and what attendees could expect to hear throughout the event to help them manage this.
Speakers from Kennedy’s Law LLP, the Foreign and Commonwealth Office, Securewest International, Victim Support, Great Rail Journeys, Touchstone Underwriting and the Antigua and Barbuda Tourism Authority joined ABTA experts for insightful and thought provoking sessions. Subjects discussed included the responsibilities of the UK Government and overseas authorities, how to deal with the media, up to date information on legal responsibilities, who to train and how best to do so and where insurance fits into a crisis situation. Delegates also heard honest accounts of speakers’ own experiences, and took part in a practical exercise to challenge their approach to the media.
To finish off the day, delegates and speakers were joined by various people from the ABTA team for a networking drinks reception where conversations from the event continued.
Initial feedback from attendees was very positive with many people commenting how useful they found the sessions and how they have wealth of action to take back to their organisations.
Overall it was a very productive and informative day and we look forward to planning the next event in the Travel Essentials series.