ABTA and the Equality and Human Rights Commission (EHRC) have today launched the second module in the Accessible Travel Made Easy series entitled ‘Inclusive travel – Making Business Sense’. The Accessible Travel Made Easy series aims to give the industry an overview of what is meant by inclusive or accessible travel and how to use this information to provide good customer service. This free, interactive online training tool builds on the first module which was launched last year.
The second module aims to help those working in the travel industry to increase their knowledge of inclusive travel and identify the changes their organisation can make to help their business grow. The course will teach industry practitioners to understand good business practice in relation to accessibility and communicate this effectively with staff and customers.
EHRC Director of Disability Vivienne Stone said: “The latest e-learning module ‘Inclusive travel – making business sense’ shows how the travel industry can tackle barriers that restrict choice and autonomy for disabled people, and people whose mobility is temporarily impaired because of injury or illness. Feedback about the first training module has been really positive. It’s already helping the travel industry to understand what needs to be done, and we hope this new training will help to build on this success.”
Vicki Wolf, ABTA Business Development Manager said: “We are thrilled to be working with the Equality and Human Rights Commission once again. Since launching the first module of Accessible Travel Made Easy thousands of travel industry staff have completed the course. There are 11 million people with accessibility issues in the UK travelling for both work and pleasure. It is a highly competitive industry where service and attention to detail are of paramount importance. ABTA is keen to ensure that our Members are able to train all their staff to ensure that they offer this sector the best possible service. This training offers the industry an excellent free resource and we hope our Members encourage as many of their staff as possible to do both modules.”
To sign up for the training, go to www.accessibletravelmadeeasy.com