How do I add a file to my complaint?
First make sure all of the documents and/or, emails that you want to submit as part of your complaint are saved somewhere on your computer. This will make them easier to access when it comes to 'uploading' them.
Saving an email
If you have email correspondence that you want to submit, you will need to save them first to your computer.
How you do this will depend on what email 'supplier' you use, for example Gmail, Yahoo or Hotmail. If you use Yahoo, you will need to do the following:
Copy it to a document
- In Yahoo Mail, open the email you want to save.
- Highlight and copy the content.
- Open a word processing program, like Microsoft Word.
- Paste your copied email.
- Save the file.
Make sure you name the file appropriately.
Adding documents, emails.
Once you've saved all your supporting documentation in a folder or somewhere accessible on your computer, you are ready to ADD FILE to your case.
On the appropriate screen, you will be given the opportunity to upload your document.
Click on ADD FILE, 'Browse' the folders, files or drives on your computer - the place where you have saved all of your documentation - and add the appropriate document or saved email. You'll need to do this one at a time.
If you are viewing your complaint online and you don't see the option to ADD FILE, you can access this option by clicking RAISE a QUERY.