How do I add a file to my complaint?

As you're filling in your online complaint form, you might want to add additional files, documents or email correspondence to support your complaint, you may also want to add photos - all of this is easy to do and could support your case. 

First make sure all of the documents, emails or photos that you want to submit as part of your complaint are saved somewhere on your computer. This will make them more easy to access when it comes to adding or 'uploading' them. 

Saving an email

If you have email correspondence with your holiday company that you want to submit as part of your complaint to us, you will need to save it to your computer first of all. 

How you do this will vary depending on what email 'supplier' you use, for example Gmail, Yahoo or Hotmail. If you use Yahoo, you will need to do the following: 

Copy it to a document

  1. In Yahoo Mail, open the email you want to save.
  2. Highlight and copy what you want to save in the email.
  3. Open a word processing program, like Microsoft Word.
  4. Paste your copied email.
  5. Save the file.

Make sure you name the file appropriately.

Adding documents, emails, photos

Once you've saved all your supporting documentation (everything you need to support your complaint) in a folder or somewhere accessible on your computer, you are ready to ADD FILE to your case. 

On the appropriate screens on your complaint form, you will be given the opportunity to upload your document, or ADD FILE.

Click on ADD FILE, 'Browse' the folders, files or drives on your computer - the place where you have saved all of your documentation - and add the appropriate document, saved email or photo. 

You can add lots of documents, but you'll need to do this one at a time. 

If you are viewing your complaint online and you don't see the option to ADD FILE, you can access this option by clicking RAISE a QUERY.

  • Complaint