ABTA numbers W6417, G8381 and ATOL number 6042
Freedom Travel Group Limited sold package holidays from other tour operators, they also sold flight packages under their own ATOL licence and non-flight packages and “single elements” protected by ABTA.
Please Note: where the tour operator is Thomas Cook Tour Operations Ltd, please refer to the information page regarding that company.
Bookings through The Freedom Travel Group Limited with another tour operator
If you booked a package holiday through The Freedom Travel Group Limited and the booking is with another tour operator (not Thomas Cook), will need to contact the tour operator named on your paperwork or ATOL Certificate (look on your ATOL certificate under “Who is protecting your trip”). Your tour operator should be able to confirm that your booking will proceed as normal.
Bookings which are flight-based packages from The Freedom Travel Group Limited
If you booked a package holiday through The Freedom Travel Group Limited, which included flights, you should have an ATOL Certificate that states “Who is Protecting your trip – The Freedom Travel Group Ltd – ATOL 6042” and you will need to contact the CAA as your booking is protected by ATOL.
Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner.
For customers currently on holiday with a flight package
If you are currently on holiday on a flight based package and require assistance, you should contact the CAA.
The CAA’s call centre for Thomas Cook customers:
Phoning from the UK (reduced rate): 0300 303 2800
Phoning from overseas: +44 1753 330 330
More information at thomascook.caa.co.uk
Bookings for non-flight packages
If you booked a package holiday through The Freedom Travel Group Limited which does not include a flight, these sales are protected by ABTA.
If you paid Freedom Travel Group Limited directly using a debit or credit card you will need to submit your claim for a refund to your card issuer.
Customers are advised that they should only download a letter and submit a claim to their card issuer where they have followed all other advice on this site. If you submit a claim when our advice is not to do so, this may lead to a delay in your claim being processed.
If you paid Freedom Travel Group Limited by any other method you will need to submit a claim for a refund to ABTA by clicking here, you will need your paperwork when submitting your claim.
For customers currently on holiday only
Customers currently on holiday on packages that do not include a flight or where you have booked accommodation only should continue your holiday as normal. If you do need help please contact ABTA on 0330 135 9870.
If you need any further advice, please contact ABTA on 0330 135 9665.