Destination Health and Safety for Post Pandemic Recovery

    01 July 2020
  • Venue:
    Zoom webinar
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Event details

This webinar is available to view on demand.

ABTA Members and Partners
can access this free of charge on the Member zone.
Non Members can purchase the recording for £99 plus VAT. Click here to purchase.

ABTA’s weekly webinars are delivered in collaboration with trusted ABTA Partners and offer business support and advice to travel businesses during this crucial time.

About this webinar

Attend this 90-minute webinar to get an introduction to ABTA’s new guidance ‘Post Pandemic Recovery – A Guide to Assist Destinations and the Travel Industry’. 

The guide is for travel providers, suppliers and destination governments, and will help to identify the areas that should be considered when making modification to operations as a result of the Coronavirus pandemic.

Join ABTA speakers, health and safety experts, and tourism industry representatives for practical guidance on how destinations and the travel industry can develop appropriate health and safety measures to help facilitate a safe reopening of travel around the world and minimise the potential impact of recurrences of the pandemic. Learn what you can be doing now and how you can plan for recovery ahead of your operations commencing. Develop a clear plan for a successful resumption of business operations, helping to restore confidence for staff and customers alike.

The webinar content is tailored for health, safety and operational teams. Submit your specific questions ahead of, or during the webinar, to be answered in dedicated Q&A sessions.


  • How to use ABTA’s Post Pandemic Recovery Guide 
  • Planning for recovery before operations commence
  • How to assess and adapt your current products and services 
  • Monitoring processes and reporting 
  • Responding to new outbreaks and issues
  • Working with wider stakeholders for a successful post pandemic recovery including airlines and destinations 


  • Moderator: Susan Deer, Director of Industry Relations, ABTA  
  • Jason Burnett, Technical Director, Intertek Cristal
  • Ian Greaves, Managing Director, IGI
  • Dr Esteban Delgado, Chairman and Technical Director, Preverisk 
  • Ana Lomba, Auditor for Clean & Safe initiative, Turismo de Portugal
  • James Harrison, Area General Manager, UK & Ireland, Etihad


Etihad Airways is the national airline of the United Arab Emirates, seeking to reflect the best of Arabian hospitality. Having established itself in just 10 years, Etihad serves an international network of 109 existing or announced passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America with a modern fleet of 102 aircraft. Etihad Airways began operations in 2003, and in 2013 carried 11.5 million passengers. From its Abu Dhabi base Etihad Airways flies to 109 existing or announced passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. 

Ian began his career as an Environmental Health Officer in Sheffield in 1985, and went onto work as an enforcement officer in London. He formed IGI Ltd 24 years ago and has worked extensively in the travel and tourism sector ever since. The work of IGI covers all international boundaries as they are one of the main consultants to the British travel industry, through their links to ABTA and FTO (Federation of Tour Operators). Ian has personally helped in the formation of guidance documents and codes of practice in relation to safety in tourism and is actively involved improving health and safety primarily through training and conducting seminars to governments, trade bodies and suppliers around the globe.


Established in 1997, Intertek Cristal is a leading global provider of risk management systems within the hospitality sector. Through 250 fully employed experts, based in 21 countries, Cristal delivers COVID19 and other risk management services to over 15,000 hospitality locations annually. The business covers the end-to-end requirements of all segments of the travel market, from tour operators to hotels and from destination management companies to transportation and excursions. Cristal has guest welfare and client service at its heart.


With 15 years’ experience and over 600 clients, Preverisk is a leading provider of Health & Safety solutions to the travel and tourism sector.  We provide expert health and safety services to tour operators, OTAs, bed banks and DMCs, and carry out 20,000 Health and Safety Questionnaires (HSQs) each year worldwide. We have offices in 4 continents, audit in 9 different languages, and are adept with the assessment of all supplier types (accommodations, transfers and excursions). Our innovative audit and analytics technology, App4Check, supports us and is one of the leading tools of its type in the world.

Our strong background in public health and tourism has allowed us to further specialise in safety management systems, physical audits and training programmes. In addition to health and safety questionnaire programmes, we conduct 9,000 physical audits (across 25 countries) and train over 30,000 industry professionals each year. Alongside our health & safety work, Preverisk also provides industry-leading services in sustainability, customer experience and quality improvement, claims management, animal welfare, food allergen control and other specialist areas.


Incorporated in the Economy and Digital Transition Ministry, Turismo de Portugal is the Official and National Tourism Board, responsible for the promotion, enhancement, and sustainability of the touristic activity. Aggregates in a single entity all the institutional competences related to tourism dynamization – from offer to demand. With an unique relationship with other Government entities as well as with economic stakeholders, either inside and outside borders, Turismo de Portugal is committed to accomplish the goal to reinforce Tourism as one of the Portuguese economic growth principles.


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ABTA Members and Partners* - Free of charge.

Non-Members - £99 plus VAT.

Our booking terms and conditions can be viewed here. 

*Must have a current ABTA Member/Partner number.

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