Delivering Sustainable Travel – London

    18 June 2019
  • Venue:
    American Square Conference Centre
  • Location:
    1 America Square, 17 Crosswall, London, EC3N 2LB
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Event details

45% of holidaymakers say sustainability is an important element when booking a holiday*. Compared to 20% in 2011, this indicates that sustainable travel is now considered mainstream. Attend this seminar to understand how you can capitalise on the consumer demand and deliver sustainable services.

ABTA's Delivering Sustainable Travel seminar will provide an essential update on the key sustainability issues that have impacted the travel industry over the past year. Attend to hear the latest industry case studies and learn what innovative solutions have been successful in addressing common sustainability issues. 

This must-attend seminar, now in its third year, returns with an updated format which will provide insightful case studies and focused discussions around four areas of sustainability: destination management, staff and supplier engagement, environmental issues and human rights.  

*ABTA Travel Trends report 2019.

About the event

Delivering a keynote update for the travel industry, The United Nations Environment Programme (UN Environment) will be joined by expert speakers from ABTA, travel businesses, tourism boards and other sustainability professionals to provide practical guidance on how you can implement sustainable practices across your organisation, large or small.

Learn how to implement sustainable policies across your business by engaging with staff, suppliers, destinations and customers. Hear workable solutions to address a number of issues such as consumer concerns around waste management including plastic, carbon reduction and human rights issues.

Attend this seminar to benchmark your progress against industry peers, discuss what business practices that have been successful in meeting the growing demand for sustainable travel and learn how ABTA can support your implementation of sustainable policies.


  • Sustainability trends, insights and practical examples from across the industry
  • Measuring and managing the impacts of tourism and ensuring that travel benefits your customers, the destination and your business
  • Hear how sustainability can benefit your business and strategies for getting company-wide buy-in
  • Marketing, communicating and selling sustainability to customers
  • Working with suppliers to improve the sustainability of your supply chain
  • Ensuring the long-term viability of destinations through sustainability initiatives and working in partnership with communities
  • Identification, investigation and remediation of key issues – waste management including plastics, carbon reduction, destination management, modern slavery and safeguarding children


  • Moderator: Nikki White, Director of Destinations and Sustainability, ABTA
  • Pablo Montes Iannini, Value Chain and Private Sector Analyst, UN Environment
  • Sérgio Guerreiro, Senior Director, Knowledge Management & Innovation, Turismo de Portugal – Visit Portugal
  • Joanne Johnston, Product Manager – Stays & Hotels, Saga Holidays 
  • David Ville, Group Sustainability Manager, Thomas Cook
  • Jane Ashton, Director of Sustainable Development, TUI 
  • Titia Sjenitzer, Sustainability Specialist, Virgin Holidays & Virgin Atlantic Airways Ltd
  • Jantine Werdmuller von Elgg, Managing Director, Stronger Together
  • Clare Jenkinson, Senior Sustainability Manager, ABTA
  • Carolyn Wincer, Commercial Director, Travelife
  • Michelle Groothedde, Certifications, Compliance & Quality Control Specialist, Travelife 
  • Sophie Walker, Tailormade Groups Executive and Sustainability Coordinator, InsideAsia Tours Ltd
  • Mark Dempsey, UK & Ireland Sustainability Manager, Social & Environmental Responsibility Team (EMEA), HP Inc

Benefits of attending

  • Learn how to practically implement sustainable travel practices
  • Explore and learn about what industry colleagues are doing to address sustainability issues across their businesses
  • Learn how to improve customer experience and appeal to a broader consumer base by promoting your organisation as an ethical business
  • Take part in focused discussions on key sustainability issues for travel such as human rights and environmental management, including plastics and carbon
  • Ensure regulatory compliance and safeguard your reputation
  • Hear how destinations and travel businesses are managing growth in visitor numbers
  • Understand the tools and support available from ABTA to help you develop a sustainable business approach

Who should attend?

This seminar is for travel agents, tour operators, hotels, airlines, cruise providers and the wider travel and tourism industry who have a part to play in making travel more sustainable, including:

  • Directors and senior management teams
  • Product teams
  • CSR, sustainability and responsible tourism teams
  • Operations 
  • Sales and marketing teams
  • Procurement, finance and legal teams
  • Communications and public relations teams.

Event prices

ABTA Member/ABTA Partner* rate – £229 plus VAT 
Non-Member rate – £349 plus VAT 


Book three places and get 50% off the third place.
(This discount will be automatically applied when you book online.)

If you are looking to book for a larger group please contact for a bespoke discount.

Other information

Non-Members are welcome to attend. For information about becoming a Member click here.
View our booking terms and conditions here.

​*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Please note discounts cannot be combined.

Event sponsorship

For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or

To view our commercial opportunities click here.

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