Animal Welfare in Tourism – London

    19 March 2019
  • Venue:
    ABTA Ltd
  • Location:
    30 Park Street, London, SE1 9EQ
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Event details

ABTA's annual seminar provides practical guidance on how to improve animal welfare standards across your organisation. Learn how you can improve your services and products to ensure that you meet your customer’s expectations and protect your business’ reputation.

About the event

Animal attractions and experiences are now a common part of many holidays, but while animal attractions are undoubtedly popular with customers, they want to be assured of good animal welfare standards. A 2017 ComRes survey found that 71% of respondents would be more likely to buy from a travel company that cares for animals*

Your approach to animal welfare will help you to attract new customers, reduce complaints and avoid costly reputational damage.

This popular seminar delivers an introduction to ABTA's Global Welfare Guidance for Animals in Tourism, with practical advice from industry and ABTA experts on how and where to begin when addressing animal welfare concerns within your businesses. 

Hear first-hand from large and small travel businesses on how they have adopted ABTA’s Global Animal Welfare Guidance and understand how to embed an organisation-wide approach, from communications through to marketing and product strategies. 

Learn through practical sessions and workshops on how to audit, manage and work with suppliers effectively, minimise risk and find credible alternatives.

* ComRes poll, commissioned by Born Free Foundation, April 2017


  • ABTA's Global Welfare Guidance for Animals in Tourism and their implementation
  • Auditing and supplier management, working with suppliers to improve animal welfare
  • How to embed animal welfare awareness into all functions within your organisation 
  • Working with and responding to NGOs
  • Implementing animal welfare policies in both large and small businesses 


  • Moderator: Clare Jenkinson, Senior Destinations & Sustainability Manager, ABTA 
  • Hugh Felton, Senior Sustainable Tourism Executive, ABTA
  • Arantxa Garcia, Head of Sustainable Development – TUI Destination Experiences, TUI Group
  • Jennifer Parker, Head of Meaningful Innovation, Rickshaw Travel
  • Ross Byatt, Sales Team Leader, Rickshaw Travel
  • Joanne Johnston, Product and Purchasing Executive for Balkan, Northern & Central Europe Tours, Saga Holidays
  • Dylan Walker, Chief Executive Officer, World Cetacean Alliance
  • Sarah Blaine, Co-Founder and CEO, Mahouts Elephant Foundation

Additional speakers will be announced shortly.

Benefits of attending

  • Get an update on how large and small operators are implementing animal welfare policies
  • Learn more about the ABTA animal welfare guidelines and the common risks 
  • Hear the business benefits of developing an animal welfare approach
  • Understand how to market and communicate products relating to animals 
  • Practical workshops on how to audit, manage suppliers effectively and improve standards

Who should attend?

This seminar is designed for travel agents and tour operators looking to improve their animal welfare policies, specifically those working in:

  • Product development and operations teams
  • PR and marketing teams 
  • Sustainability and responsible tourism
  • Corporate Social Responsibility (CSR) teams.

Event prices

ABTA Member/ABTA Partner* rate – £229 plus VAT 
Non-Member rate – £349 plus VAT 


Group booking discounts:

Book three places and get 50% off the third place.
(This discount will be automatically applied when you book online.)

If you are looking to book for a larger group please contact for a bespoke discount.

Non-Members are welcome to attend. For information about becoming a Member click here.

View our booking terms and conditions here.

​*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Please note discounts cannot be combined.

Event sponsorship

For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or 

To view our commercial opportunities brochure click here.

I want more information about this event

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"Interesting and engaging speakers, useful insights, interactive."
Anais Heurtier
"Well organised informative, good level of communication in the lead up to the event and on the day. "
Emma Campbell
Tucan Travel
"I liked the balance between learning and the interactive session. Good to hear tour operators experiences so far."
Gerben Hardeman
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