Accessible Travel and Tourism Seminar – London

    08 May 2019
  • Venue:
    ABTA Ltd
  • Location:
    30 Park Street, London, SE1 9EQ
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Event details

The challenge for the travel and tourism industry is to start mainstreaming inclusivity into your business, so that you can broaden your target markets. It's not just physically disabled people who benefit from accessibility, it is all of us at some point in our lives, and may include those with young children, temporary illness, the elderly and those with partial sight loss or hearing difficulties.

About the event

There are almost 14 million disabled people in the UK. That means that up to one in five of your customers are likely to have an access requirement. With an ageing population and increase in disabilities in the over 50s, this looks set to increase further.

Are you missing out on an opportunity with this key market? ABTA's one-day seminar offers practical support on a range of accessibility issues in connection to travel. Get expert guidance from people with access needs, disabled holidays specialists and forward-thinking mainstream travel agencies about how to integrate inclusivity into your holiday provision.

The Package Travel Regulations 2018 require that travel and cruise companies, selling more than one component of a holiday, provide full information on the accessibility of their products for many different types of impairments. Progress is also being made towards an Aviation Passenger Charter to enhance the customer experience for PRMs in airlines and airports.



  • Training staff to be disability aware and able to provide great service
  • Providing detailed access information about the products, services and destinations you offer
  • Making your website, communications and booking systems more accessible
  • Marketing and promoting accessible travel
  • The legalities of inclusive and accessible travel, managing complaints and claims for people with disabilities
  • Improving the experience of air travel for people with disabilities
  • Roundtable discussions and case studies on topics such as; travelling with dementia, style and universal design, accessible accommodation and meeting access needs on tours


  • Moderator: Clare Jenkinson, Senior Destinations & Sustainability Manager, ABTA
  • Raymond Veal, CEO, Tourism for All  
  • Chris Veitch, UK Government’s Disability Champion for the Tourism Sector
  • Angus Drummond, CEO, Limitless Travel
  • Marina Snellenberg, PRM & Accessibility Manager, TUI Group 
  • Alison Dalton, Accessibility Manager, British Airways
  • Tom Bartlett, Commercial Operations Manager, Gatwick Airport  
  • Ami Naru, Associate Solicitor - Head of Employment, Travlaw 
  • Magnus Berglund, Accessibility Director, Skandic Hotels Group  
  • Ross Calladine, Head of Business Support, Visit England  
  • Emily Travis, Senior New Partnerships Executive, Alzheimer's Society
  • Nick Galle, Account Director PRM Services, London Gatwick, Wilson James
  • Geoff Adams-Spink, Disability Equality Consultant
  • Fiona Jarvis, CEO, Blue Badge Style
  • Adi Latif, Accessibility Consultant, AbilityNet
  • Keith Oliver, Dementia Service User Envoy, Kent & Medway Partnership Trust

Additional speakers will be announced shortly.

Benefits of attending

  • Understand the breadth of customers who benefit from accessible tourism
  • Understand the main barriers to tourism by hearing from real-life travel experiences from people with disabilities
  • Learn how to demonstrate the business case and mainstream accessibility within your organisation
  • Ensure the products and services you offer are accessible to all, from the first contact to the post trip-review
  • Learn from case studies from other companies offering accessible travel 

Who should attend?

The event is ideal for anyone working in the travel industry including large, medium and small firms in travel and tourism including

  • Managing directors
  • Senior managers 
  • Operational and access teams
  • Customer support teams
  • Marketing and sales teams 
  • Communications teams
  • Digital marketing teams 
  • Legal teams

Event prices

ABTA Member/ABTA Partner* rate – £229 plus VAT 
Non-Member rate – £349 plus VAT 

Group booking discounts:

Book three places and get 50% off the third place.
(This discount will be automatically applied when you book online.)

If you are looking to book for a larger group please contact for a bespoke discount.

Non-Members are welcome to attend. For information about becoming a Member click here.

View our booking terms and conditions here.

​*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Please note discounts cannot be combined.

Event sponsorship

Media partner

Travel Weekly is the UK’s market-leading publication for the travel industry, and boasts a presence in print, online and with a portfolio of events. It is part of the Travel Weekly Group portfolio owned by Jacobs Media Group, Europe’s largest travel and hospitality B2B media company. First published in 1969 as Travel News, the print magazine Travel Weekly is celebrating its 50th anniversary in 2019, and continues to provide unrivalled news, analysis and features on the people, products and issues facing the travel industry. It is published by an award-winning editorial team led by editor-in-chief Lucy Huxley.

For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or

To view our commercial opportunities brochure click here.

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