ABTA webinar: Accessible Travel and Tourism

    01 December 2021
  • Venue:
    Zoom Webinar
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Event details

This webinar is available to view on demand.

ABTA Members and Partners can access this free of charge on the Member zone.

Non Members can purchase the recording for £99 plus VAT. Click here to purchase.

ABTA’s webinars are delivered in collaboration with trusted ABTA Partners and offer business support and advice to travel businesses, during the current COVID-19 pandemic. They are free for ABTA Members and Partners, non Members are welcome to pay to attend.

Following the launch of ABTA’s Tourism for Good report in 2020, this free to attend webinar will explored ‘Decarbonising tourism’ showcasing action across the industry to transition towards net zero.

About this webinar

Hear from experts on topics such as your legal responsibilities, providing clear information about the accessibility of your products, inclusive customer service and marketing accessible travel.

Learn how to incorporate inclusivity into your business and product offering in order to broaden your target markets. Moderated by ABTA this webinar will also provide an update on guidance available to the industry including ABTA’s accessible tourism training.  


  • Providing detailed access information about the products you offer
  • The scope and value of the accessible tourism and travel market
  • Making your website and mobile applications more accessible
  • Training staff to be inclusive and able to provide great service to all customers
  • Marketing and promoting accessible travel


Moderator: Susan Deer, Director of Industry Relations, ABTA
Raymond Veal, CEO, Tourism for All
Marina Snellenberg,
PRM & Accessibility Manager, TUI
Dr Vicky Richards, Senior Lecturer Tourism and Events Management, Cardiff Metropolitan University
Jon Fletcher,
CEO, The Wheelie Good Travel Company
Ben Kirby,
General Manager, Enable Holidays
Alison Smith, General Manager, Mobility at Sea
Matt Gatenby,
Senior Partner, Travlaw
Hugh Felton, Senior Sustainable Tourism Executive, ABTA 


ABTA Members and Partners* - Free of charge.

Non-Members - £99 plus VAT.

Our booking terms and conditions can be viewed here. 

*Must have a current ABTA Member/Partner number.


For information on how to promote your company at this event, please contact Matt Turton on 07766 517 611 or email mturton@abta.co.uk.

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