15 Mar

Consumer advice on travelling to Spain

Advice for British customers in Spain

If you are currently in Spain, you are able to leave without restriction and airports remain open throughout the country. However, airline schedules are subject to change and some flights are being cancelled.

Customers should contact their travel provider to discuss their options and follow the instructions of local authorities and local public health advice.

Advice for customers due to travel imminently to Spain

If you have booked individual services from different companies you should contact the travel companies concerned to see what alternatives or options they can offer. Whether you are entitled to a refund if you do not use the services will depend on the specific terms of each company. Wait for your travel provider to contact you if you’ve booked a package holiday and are due to travel imminently. They may be able to offer an alternative holiday or departure date. Alternatively, you may be entitled to a full refund of the package price. You should also check with your travel insurer to see whether you have any cover available under the policy.

Advice for customers booked on future holidays

Given the extraordinary volume of enquiries, and the rapidly changing situation, the best course of action for travellers with future bookings is to monitor and follow FCO advice for the destination they are travelling to, and wait for your travel provider to contact you if the situation changes in regards to your booking. Many travel companies are doing all they can to offer flexible booking policies at this time, such as giving customers the option to change their departure dates without charge, so we’d recommend talking to them about the options that are open to you.

ABTA’s latest advice and Q&A’s for travellers is available at abta.com/coronavirus.