Event details
Ensuring the safety and well-being of customers is a key priority for your travel business. Health and safety issues can negatively affect your brand and operations.
From swimming pool and balcony safety to food hygiene and security, you will need to ensure that you have robust policies and procedures in place.
About the event
As a package organiser, you are liable when things go wrong, including customer injury and illness sustained on holiday. The new Package Travel Regulations broadened the definition of a package and many travel agents and OTAs are now taking on health and safety responsibilities for the first time.
This seminar will provide guidance and support on how to get started with health and safety within your own business. Tailored for the travel industry, this introductory practical seminar provides the latest guidance on audits and Safety Management Systems. Learn how to identify risk and manage your suppliers, from excursions to accommodation. Understand your legal liability as it has developed under the Corporate Manslaughter Act and the Package Travel Regulations. Find out what to do in the event of an incident occurring.
Sessions
- Your legal responsibilities under the new Package Travel Regulations and how to meet your duty of care to your customers
- Creating and implementing a health and safety policy appropriate for your business
- How to evaluate your business model to identify core activities and risks
- Develop an integrated and comprehensive Safety Management System (SMS)
- Post-incident management – when things don’t go to plan
- How to measure safety performance
Speakers
- Moderator: Nikki White, Director of Destinations and Sustainability, ABTA
- Claire Mulligan, Partner, Kennedys
- Angela Hills, Senior Destinations Manager – Health, Safety, Crisis & Operations, ABTA
- Paul Liniker, Customer Experience Senior Executive, Kuoni
- Claire McKinney, Managing Director, Checkpoint Solutions
A full list of speakers will be announced in due course.
Benefits of attending
- Understand your new responsibilities under the 2018 Package Travel Regulations
- Gain practical and implementable guidance in all key areas of health and safety, and learn how to get buy in from across your organisation
- Get an update on the common causes of accidents and incidents and take part in a practical exercise to identify risks
- Our panel of experts will guide you through the latest developments in health and safety management
- Industry case studies – learn from experts who will share their experiences
- Network with your industry colleagues and benchmark your policies against other organisations in the travel industry
Who should attend?
The event is ideal for travel companies including tour operators, retailers and OTAs, looking to develop their health and safety policy, including:
- Managing directors and senior managers
- Operations teams
- Health and safety and legal teams
- Product managers
- Customer relations and customer support teams.
Event prices
ABTA Member/ABTA Partner* rate – £229 plus VAT
Non-Member rate – £349 plus VAT
*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.
Non-Members are welcome to attend ABTA Conferences and Events. For information about becoming a Member click here.
View our booking terms and conditions here.
Event sponsorship
Headline sponsor
Checkpoint
The due-diligence audit system for the travel industry.
Checkpoint was established in 2006 with the goal of being a single repository for the collecting and storing of Health and Safety information across the travel and tourism sector. Checkpoint supports some of the world’s largest travel businesses, from traditional tour operators through to global online businesses.
With all your Health and Safety information in one place, you can easily establish a due diligence audit trail and generate regular board level management information to support your efforts. Whether you are looking for Accommodation Supplier Self-Assessments, Physical Audits or a combined approach, Checkpoint can support you all the way.
For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or mturton@abta.co.uk.
To view our commercial opportunities brochure click here.