Event details
Through workshop style sessions, presentations and case studies, ABTA’s training day will provide you with the tools needed to continually monitor and improve your health, safety and security practices.
Attend this practical and comprehensive day and get a sound understanding of risk management principes, evaluate and prioritise the risks facing your business and develop a health, safety and security programme that’s right for your products.
About the event
The travel industry is exposed to many health, safety and security risks from accommodation, food and fire safety through to extreme weather, and ensuring the safety and wellbeing of customers on holiday is essential.
Attend this training day and learn how to work with your suppliers to reduce risks and identify and manage defects. Get the latest legal update on potential changes to your obligations under the Package Travel Regulations 2018 and ensure you have a suitable risk management system in place.
You will get top tips for carrying out risk assessments and discover how to prioritise the risks you face across your portfolio including accommodation, transport and excursions.
Understand what you can do when things go wrong and how to go about gathering evidence in preparation for court. You will be given expert advice from a leading travel lawyer on giving evidence and writing witness statements.
Hear from ABTA, legal, health & safety experts and travel businesses.
Sessions
• Managing and prioritising risks – risk scenario analysis, creating a risk map and working with suppliers to manage and reduce risks
• Understanding your legal responsibilities and contractual arrangements with suppliers
• Moving from a traditional audit to a risk based approach
• Using data driven perspectives and decisions to focus on high risk suppliers
• Working with Bedbank providers to ensure contracts are correct and effective for health, safety and security training
• Incident responses and practical steps to take when things go wrong
• Evidence gathering and court proceedings
• The role of a witness and preparing to give evidence
• Working to continually improve safety.
Speakers
Moderator: Angela Hills, Head of Destinations, ABTA
Angela is the Head of Destinations at ABTA, with responsibility for destination operations, health and safety, crisis management and incident management. She is one of ABTA’s key points of contact for government representatives (UK, EU and destinations) on destination-related issues and projects. Angela is a regular speaker on behalf of the tourism industry at UK and international conferences, delivering health and safety, crisis and operational training to suppliers and Governments in destinations. Angela has over 30 years travel industry experience having joined the industry in 1988, working in various management roles both overseas and in the UK, for a major UK tour operator.
Speakers include:
- Paul Austin, Head of Safety & Risk, TUI Group
- Mireia Delgado, Business Director, Preverisk
- Dr Lisa Indar, Interim Executive Director, Caribbean Public Health Agency
- James Lawrence, Director, Peregrine Risk Management
- Donna Mehmet, Senior Destinations Manager, ABTA
- Dr Maeve Middleton, Public Health Doctor, UK Health Security Agency
- Claire Mulligan, Partner, Kennedys
- Heather Pennock, Destinations Manager – Health, Safety, Crisis & Operations, ABTA
- Jonny Perkins, Head of Customer Safety & Wellbeing, easyJet Holidays
Benefits of attending
• Understand the emerging public health threats impacting the travel industry
• Develop a sound risk assessment framework for your organisation, understand your risk appetite and how to prioritise your risks
• Get an update on new and emerging legal obligations under the 2018 Package Travel Regulations
• Take away practical tips on what to do when things go wrong with specific examples of sickness outbreaks and coach tours
• Hear a case study presentation on moving away from traditional audits and a new approach to risk management
• Discover how best to work with Bedbanks and suppliers on health, safety and security requirements
• Take part in a practical session to enhance your knowledge of evidence gathering and preparing witness statements.
Who should attend?
The event is ideal for anyone working in the travel industry with responsibility for destinations and customer health and safety including:
- Managing directors and senior managers
- Health and safety teams
- Operations teams
- Health and safety legal teams
- Product managers
- Customer relations and customer support teams.
Prices
ABTA members/Partners:
Early bird member rate - £249
Standard member rate - £279
Non-members:
Early bird non-member rate - £389
Standard non-member rate - £419
Early bird rates have now expired.
This includes lunch and refreshments throughout the day, all delegate materials, presentations and an attendee certificate.
Make payment by credit or debit card.
View our booking terms and conditions here.
Discounts
- Book three places and get 50% off the third place.
(This discount will be automatically applied when you book online.) - If you are looking to book for a larger group please contact events@abta.co.uk for a bespoke discount.
*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.
Non-Members are welcome to attend. For information about becoming a Member click here.
Sponsorship
Event partners
Preverisk is the leading provider of Health & Safety solutions to the travel and tourism sector. Our expert consultancy teams support tour operators, OTAs, bed banks and DMCs across the world, carrying out thousands of physical and remote audits each year. We have offices in 4 continents, audit in 9 different languages, and are adept with the assessment of all supplier types (accommodations, transfers and excursions). Preverisk is championing the digital transformation of the Health & Safety sector, supported by industry leading technology across our suite of services – audit, analytics, e-learning, and more. But Preverisk are not just the Health & Safety experts – we are also industry leaders in the areas of Sustainability, Customer Experience, Quality Management, Animal Welfare and many more. We are carrying out our vision of building a better world based on safe, sustainable and positive tourism.
Since the emergence of the current COVID-19 pandemic, Preverisk has partnered with various industry bodies to develop innovative preventative programmes that encourage the recovery of the travel sector. We have collaborated in many projects of reference, from the development of the ABTA 'Post Pandemic Recovery' guide, to accommodation protocols for RIU hotels and many other hotel groups. We were even responsible for Health & Safety for the entire tourism circuit in Cape Verde for the Ministry of Tourism, in addition to auditing projects for the Egyptian Hotel Association and many other challenging initiatives. Get to know us, and see how we can help you!
Peregrine Risk Management is a global Risk Management company, experts in Hotel Security, Travel Risk Management, Physical Security, Risk Consultancy, Training, Asset Tracking and Threat and Intelligence. We incorporate the highest level of intelligence and technology in our solutions, alongside thorough planning, experience and integrity.
We help develop hotel security solutions to allow hotels, tour operators, bed banks and other travel related organisations to assess, review and enhance security measures and procedures. Deliver training, audits and consultancy at hotel, group and owner levels enabling organisational resilience, working in partnership with Preverisk
For information on how to promote your company at this event, please contact Sara Dolan on 07766 517 611 or email sdolan@abta.co.uk.
