Delivering Sustainable Travel Conference

    15 March 2023
    9:30-16:15 followed by networking drinks
  • Venue:
    Four Communications, The Hickman Building
  • Location:
    2 Whitechapel road, London E1 1FX
  • Book online

Event details

ABTA’s Delivering Sustainable Travel Conference returns for 2023. This event is designed for travel and tourism providers based in the UK or overseas, who are committed to making travel more sustainable. 

Travel and tourism is a powerful force for good, not only supporting jobs and livelihoods at home and in destinations, but also often promoting the preservation of culture and nature. This flagship conference, now in its fourth year, will provide travel businesses of all sizes with practical advice on how take action to deliver sustainable practices across your organisation. Travel agents, tour operators and wider industry are welcome to attend.

About the event

With 59% of people now saying that the sustainability credentials of their holiday provider are important to them when planning a trip* travel companies cannot ignore the commerciality of incorporating sustainability across their business, products and services. 

In line with ABTA’s continued Tourism for Good initiative this major conference will take a very practical look at how we can use tourism as a force for good to deliver growth within environmental limits and what practical steps you can take internally, with your suppliers and with your customers.

Climate change is among the top traveller concerns and covers a number of areas, including biodiversity which is gaining increasing focus in destinations**. Attendees will examine how to ensure their continued business growth and recovery is sustainable and positively contributes to communities, natural ecosystems, and cultural heritage across the globe. Hear from destinations and tour operators alike who will share examples of taking a collective approach to ensure benefits of tourism are felt by all. 

Explore how to tackle sustainability internally and get buy in from stakeholders and senior leadership. Gain insight into how future investors view travel businesses who can demonstrate sustainable values. Discuss how to set roles and responsibilities internally and what skillsets are needed to tackle responsible travel goals.

Attend to also receive practical guidance on how to communicate effectively with your customers and staff on sustainability through your marketing, product and customer service strategies. 

Hear from sustainability experts and industry representatives on how they are approaching sustainability across their businesses. 

*ABTA consumer sentiment research, October 2022
**ABTA Holiday Habits report 2022


  • Keynote: the climate footprint of the global travel & tourism sector
  • Reflections from the past year on travel and tourism’s impact - climate change, nature and biodiversity, destination management and human rights 
  • How should we measure progress?
  • Embedding sustainability into your business DNA and tackling sustainability strategy across your organisation
  • Role of technology in sustainable solutions
  • Industry case studies including impact of climate change on ski operations
  • Interactive discussion groups; plastics, setting science based targets, communicating with customers, supporting local communities  
  • The value of nature in travel and tourism – nature positivity targets 


Moderator: Susan Deer, Director of Industry Relations, ABTA

susan deer

Susan joined ABTA in 2016 as Senior Solicitor, providing legal advice to ABTA Member businesses, as well as services to support ABTA’s public affairs and trade relations activity.  She has extensive experience in the travel industry, having worked in hotel reservations, tour operating and business travel before beginning her legal career. Since October 2019, as Director of Industry Relations, Susan is responsible for managing relationships with UK travel industry stakeholders, FCO and destination government liaison and overseeing sustainability, operations, crisis management and health & safety in destinations.

Carol Rose, Senior Sustainability Manager, ABTA

carol rose

Under ABTA’s ‘Tourism for Good’ framework, Carol’s role is to deliver ABTA’s strategy for sustainable travel and tourism, across the areas of environment and climate change, destination management and local impact, human rights, and animal welfare. Carol comes from the Fashion and Textile industry  and has travelled extensively around the globe, working strategically with diverse supply chains to refine design and production techniques. Carol was the Technical Advisor to Defra’s Sustainable Clothing Action Plan (SCAP) at WRAP (Waste and Resources Action Programme), delivering on the objectives for the fashion industry to reduce the carbon, water, and waste footprint of clothing on the environment. Carol has also worked as a Principal Net Zero Consultant guiding businesses to develop and implement their sustainability/net-zero strategies. Carol brings a multisectoral approach to the travel and tourism sector, where she believes the lessons learned on her journey will help to supporting ABTA  Members to bring positive change to the industry. 

Julia Simpson, President and CEO, WTTC

  • Matt Callaghan, Director of Customer & Operations, easyJet holidays

Additional speakers will be announced shortly and will include representatives from tour operators, sustainability experts, and more.

Benefits of attending

  • Hear how to develop a consistent sustainable policy across your business operations, products and suppliers 
  • Hear industry case studies from peers
  • Understand where to look for help and practical guidance as you develop and implement your strategy
  • Learn how to improve customer and stakeholder communications and appeal to a broader consumer base by promoting your organisation as an ethical business
  • Understand the tools and support available from ABTA to help you develop a sustainable business approach
  • Network with and discuss commons challenges with industry peers and sustainability experts.

Who should attend?

This conference is for travel agents, tour operators and the wider travel industry including:

  • Directors and senior managers from travel companies of all sizes 
  • Sustainability and CSR Teams
  • Marketing and communications teams
  • Product and sales teams

Event prices

  • ABTA Member/Partner rate*: £255+ VAT
  • Non Member rate:  £375 + VAT

This includes lunch and refreshments throughout the day, post-event networking drinks reception, a certificate of attendance, and access to presentation slides after the event.

•    Book three places and get 50% off the third place.
(This discount will be automatically applied when you book online.)
•    If you are looking to book for a larger group please contact for a bespoke discount.

Travel agents
ABTA is hosting a limited about of free places for Members who are solely travel agencies. Please email to enquire and find out more. 

View our booking terms and conditions here.
Non-Members are welcome to attend. For information about becoming a Member click here.

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Event sponsorship

Venue partner

Four Communications is a leading international independent agency with 350+ staff across offices in London, Sheffield, Wales, Dubai, Abu Dhabi and Riyadh. We have fully integrated capabilities across PR, representation, social media, media planning & buying, creative, content and design.  Four’s dedicated travel team has experience across every aspect of media relations and sales and marketing, from building destination ambassadors to creating digital content campaigns, to training travel agents. We are also globally renowned as a safe pair of hands in a crisis. We are destination experts and affiliate members of the UNWTO. 

For information about sponsorship opportunities, please contact Matt Turton on 07766 517 611 or email

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"I really valued the honesty and open approach of the speakers and delegates. I was expecting sorry tokenism around green issues and found none - everyone truly seems actively engaged with sustainability issues - despite the huge nuances involved."
George Mirabelle Manton
Travel Nation
"Going away very inspired with lots of actions and next steps."
Louise Ungless
Black Tomato
"Great variety of speakers - very interesting and insightful."
Herve Le Feurve
ATOUT France
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