ABTA numbers W8361, J8601 and ATOL number 0020
Thomas Cook Retail Ltd sold the majority of package holidays as a retail agent for other tour operators, they also sold a small amount of flight packages under Thomas Cook Retail’s own ATOL licence.
Please Note: on your paperwork where the tour operator named is Thomas Cook Tour Operations Ltd, please refer to the information page regarding that company.
Bookings through Thomas Cook Retail with another tour operator
If you booked a package holiday through Thomas Cook Retail and the holiday is provided by another tour operator, not Thomas Cook, you will need to contact the tour operator named on your paperwork or ATOL Certificate (listed on your ATOL certificate under “Who is protecting your trip”). Your tour operator should be able to confirm that your booking will proceed as normal.
Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner, where an ATOL protected package has been booked through Thomas Cook with another tour operator.
Bookings which are flight-based packages from Thomas Cook Retail
If you booked a package holiday through Thomas Cook Retail, which included flights, and your ATOL certificate states “Who is Protecting your trip – Thomas Cook Retail Ltd – ATOL 0020”, then you will need to contact the CAA as your booking should be protected under the ATOL scheme. Visit thomascook.caa.co.uk for more information.
For customers currently on holiday with a flight package
If you are currently on holiday on a flight based package and require assistance, you should contact the CAA:
Phoning from the UK (reduced rate): 0300 303 2800
Phoning from overseas: +44 1753 330 330
More information at thomascook.caa.co.uk
If you need any further advice, please contact ABTA on 0330 135 9665.