02 Feb

Tucan Ltd ceases trading – information for customers

ABTA Y3054 – ATOL 6855

We are sorry to inform you that, Tucan Ltd has ceased trading with effect from 2 February 2021.

Tucan Ltd has no connection to any other business with a similar name.  

The information below sets out specific advice for customers to follow depending on what holiday and travel arrangements you have booked.

The majority of holidays sold by Tucan Ltd were non-flight inclusive packages and these were protected by the ABTOT scheme of protection.

Tucan Ltd also sold flight inclusive packages which were also protected by ABTOT under the ABTOT ATOL Franchise scheme.

Please note that ABTA is not handling any claims in relation to this failure. All claims are being handled by ABTOT and its claims portal will be available to lodge a claim from Monday 8 February 2021 – see below for further details.

Package Holidays with flights included

If your booking included flights, then you will need to contact ABTOT as your booking is protected under the ABTOT ATOL Franchise. Further information and advice on how to claim is available on the ABTOT website at Advice for customers of Tucan Limited t/as Tucan Travel | ABTOT

Your ATOL Certificate will say ‘Package Sale’ in the bottom right-hand corner.

Non-Flight Packages 

If you booked a non-flight package holiday through Tucan Ltd, it is protected by ABTOT. 

Tucan Ltd sold packages (excluding a flight), which are financially protected with ABTOT.  

Customers will need to make a claim for a refund and details on making an ABTOT claim can be found at Advice for customers of Tucan Limited t/as Tucan Travel | ABTOT

Customers requiring further assistance should visit www.tucantravel.com where further information and contact details for the Administrator can be found.