20 Jul
2020

South Quay Travel & Leisure Limited trading as Cruise & Maritime Voyages ceases trading – advice for customers

South Quay Travel & Leisure Limited trading as Cruise & Maritime Voyages, Smile Group Travel, Transocean Kreuzfahrten and Croisières Maritimes & Voyages.

ABTA number: V9945  
ATOL number: 4619

We are sorry to inform you that South Quay Travel & Leisure Limited was placed into administration on 20 July 2020.

South Quay Travel & Leisure Limited traded as:

  • Smile Group Travel
  • Cruise & Maritime Voyages (United Kingdom)
  • Transocean Kreuzfahrten (Germany)
  • Croisières Maritimes & Voyages (France)

ABTA’s immediate aim is to help customers to understand what steps they need to take if they have future travel arrangements booked with the company. Customers may understandably be very worried, but it is very important that they follow the advice below carefully.    

The vast majority of holidaymakers’ arrangements are covered by ABTA or ATOL: flight packages are covered by ATOL and cruise packages without flights are covered by ABTA.  

As there are a number of different companies involved, and different types of arrangement, what customers should do next will depend on who they booked with; and what they booked.

ABTA has developed specific guidance for each company, please click on the company you booked with below.

To enable us to help you and provide the most accurate information on what you need to do, please read the following information.

Smile Group Travel
Cruise & Maritime Voyages (United Kingdom)
Transocean Kreuzfahrten (Germany)
Croisières Maritimes & Voyages (France)

 

Advice for ABTA Members is available here

How long will it take to process my claim?

Unfortunately there has been a large number of company failures recently and we have received an exceptionally high number of customer claims. We are processing individual claims as quickly as possible, and have employed additional personnel to help with this. 

Please be aware that we are currently estimating that claims can take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted. 

When you submit your claim, please ensure you send through all the paperwork, receipts and any other documentation that supports your claim. This will mean we won’t have to contact you for further information, which takes additional time. 

Once you’ve submitted your claim, we would kindly ask that only essential additional communications are made to us in regard to your claim. We are receiving many hundreds of emails and calls each week with general enquiries and this severely impacts the time it takes to process claims and may lead to longer processing times.