Sam Smith Travel Ltd ceases trading – advice for customers
Information for customers with a booking with Sam Smith Travel Ltd.
ABTA W8907, G8930, Y1006 & L4290
Sam Smith Travel Ltd also operated under the following trading names:
- Strachan Travel
- Strachan Sports Travel
- Strachan Group Travel
- Petra Pilgrimages
- Jordan Tours
- Canvas & Compass Travel
We are sorry to inform you that Sam Smith Travel Ltd has ceased trading with effect from 13 July 2021.
Please note that this company has no connection in any way to Strachan Travel Ltd (ABTA 7657X).
Depending on the type of holiday and travel arrangements made with Sam Smith Travel Ltd customers will need to follow the advice we have set out below.
The majority of travel arrangements booked by Sam Smith Travel Ltd was ATOL flight inclusive packages. The company also sold retail leisure travel arrangements as well as corporate sales and non-packages such as accommodation only.
Package holidays with flights included
If your booking included flights, you will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme. Further information and advice on how to claim is available on the CAA website.
You ATOL Certificate will say ‘Package Sale’ in the bottom right-hand corner.
Holidays booked through Sam Smith Travel Ltd with another tour operator
If you booked a package holiday through Sam Smith Travel Ltd and the holiday is provided by another tour operator, you will need to contact the tour operator named on your paperwork or ATOL Certificate for a flight inclusive package (listed on your ATOL certificate under “Who is protecting your trip”).
Your tour operator should be able to confirm that they have your booking. Your tour operator will be responsible for your booking going forward.
If you were a corporate client booking business travel arrangements with Sam Smith Travel Ltd, these sales were protected with ABTA. However, if booking arrangements included flights these may have been protected under the CAA’s ATOL scheme and you should contact the CAA here.
If you booked a flight-only with Sam Smith Travel Ltd and were issued with a ticket or e-ticket, you will need to contact the airline that you are due to travel with to ensure your booking will go ahead.
Other travel services
If you booked other travel arrangements with Sam Smith Travel Ltd such as accommodation only, these arrangements were not protected with ABTA. If you paid Sam Smith Travel Ltd directly using a Debit or Credit Card, you may be protected by your card issuer and should contact them for further advice.
Customers requiring further assistance can contact 020 3758 8730 or email email@example.com.
Please only call if you have already followed all the advice above.
How long will it take to process my claim?
Unfortunately there have been a number of company failures over the past year and we continue to receive an exceptionally high number of customer claims. We are processing individual claims as quickly as possible and have employed additional personnel to help with this.
We are currently estimating that claims may take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted.
When you submit your claim, please ensure you send through all the correct paperwork, receipts and any other documentation that supports your claim. This should prevent us from needing to contact you for further information, which takes additional time.
Once you’ve submitted your claim, we kindly ask you to only make essential additional communications to us in regard to your claim. We are receiving hundreds of emails and calls each week with general enquiries and this impacts the time it takes to process claims.