25 Sep
2020

Omega Travel (Hale) Ltd ceases trading – advice for customers

ABTA 72367

We are sorry to inform you that Omega Travel (Hale) Ltd has ceased trading with effect from 25 September 2020.

Omega Travel (Hale) Ltd operated under the following website:

  • www.omegahale.com 

The information below sets out specific advice for customers to follow depending on what holiday and travel arrangements you have booked.

The majority of holidays sold by Omega Travel (Hale) Ltd were sold as an agent for other tour operators. Omega Travel (Hale) Ltd also sold a small number of scheduled airline tickets under its IATA licence.

 

Holidays booked through Omega Travel (Hale) Ltd with another tour operator

If you booked a package holiday through Omega Travel (Hale) Ltd and the holiday is provided by another tour operator, you will need to contact the tour operator named on your paperwork or ATOL Certificate for a flight inclusive package (listed on your ATOL certificate under “Who is protecting your trip”).  

Your tour operator should be able to confirm that they have your booking. Your tour operator will be responsible for your booking going forward.  

 

Flight-only bookings

If you booked a flight-only with Omega Travel (Hale) Ltd and were issued with a ticket or e-ticket you will need to contact the airline that you are due to be travelling with to check if your flight will go ahead. 

 

Further assistance

Customers requiring further assistance can contact 020 3758 8730 or claimsrequest@abta.co.uk. Please note that we will answer calls as quickly as possible but call waiting times may be significant during the current crisis.  Please only call if you have already followed al the advice issued above.  

 

 

How long will it take to process my claim?

Unfortunately there has been a large number of company failures recently and we have received an exceptionally high number of customer claims. We are processing individual claims as quickly as possible, and have employed additional personnel to help with this. 

Please be aware that we are currently estimating that claims can take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted. 

When you submit your claim, please ensure you send through all the paperwork, receipts and any other documentation that supports your claim. This will mean we won’t have to contact you for further information, which takes additional time. 

Once you’ve submitted your claim, we would kindly ask that only essential additional communications are made to us in regard to your claim. We are receiving many hundreds of emails and calls each week with general enquiries and this severely impacts the time it takes to process claims and may lead to longer processing times.