Northumbria Travel Ltd ceases trading – advice for customers
Information for customers with a booking with Northumbria Travel Ltd.
ABTA – 77178
We are sorry to inform you that Northumbria Travel Ltd has ceased trading with effect from 21 February 2022.
Depending on the type of holiday and travel arrangements made with Northumbria Travel Ltd customers will need to follow the advice ABTA has set out below.
The majority of travel arrangements booked by Northumbria Travel Ltd was retail leisure sales.
Holidays booked through Northumbria Travel Ltd with another tour operator
If you booked a package holiday through Northumbria Travel Ltd and the holiday is provided by another tour operator, you will need to contact the Credit Control Department of the tour operator named on your paperwork or ATOL Certificate for a flight-inclusive package (listed on your ATOL certificate under “Who is protecting your trip”).
Your tour operator should be able to confirm that they have your booking. Your tour operator will be responsible for your booking going forward.
Customers requiring further assistance can contact 020 3758 8730 or email firstname.lastname@example.org.
Please only call if you have already followed all the advice above.
How long will it take to process my claim?
We are currently estimating that claims may take up to eight weeks to be processed.
Your claim must be submitted within six months of the date of failure (no later than 21 August 2022).
Claims submitted after this date will not be accepted. When you submit your claim, please ensure you complete all sections and send through all the correct paperwork, receipts and any other documentation that supports your claim. This should prevent us from needing to contact you for further information, which takes additional time.