Kanoo Travel Ltd ceases trading – advice for customers
Information for customers with a booking with Kanoo Travel Ltd t/a Kanoo Travel.
ABTA K9042, 11861, 11946 and 12101.
We are sorry to inform you that Kanoo Travel Ltd has ceased trading with effect from 30 June 2021.
Depending on the type of holiday and travel arrangements made with Kanoo Travel Ltd customers will need to follow the advice ABTA has set out below.
The majority of travel arrangements booked by Kanoo Travel Ltd were for business travel. The company also sold retail leisure and some scheduled airline tickets under its IATA licence.
If you were a corporate client of Kanoo Travel Ltd these sales were not protected with ABTA and you will need to contact the airline directly to check if your booking is still available. Further information and advice is available from the ABTA claims team.
Holidays booked through Kanoo Travel Ltd with another tour operator
If you booked a package holiday through Kanoo Travel Ltd and the holiday is provided by another tour operator, you will need to contact the tour operator named on your paperwork or ATOL Certificate for a flight inclusive package (listed on your ATOL certificate under “Who is protecting your trip”).
Your tour operator should be able to confirm that they have your booking. Your tour operator will be responsible for your booking going forward.
If you booked a flight-only with Kanoo Travel Ltd and were issued with a ticket or e-ticket, you will need to contact the airline that you are due to be travel with to ensure your booking will go ahead.
Customers requiring further assistance can contact 020 3758 8730 or email email@example.com.
Please only call if you have already followed all the advice above.
How long will it take to process my claim?
Unfortunately there have been a number of company failures over the past year and we continue to receive an exceptionally high number of customer claims. We are processing individual claims as quickly as possible and have employed additional personnel to help with this.
We are currently estimating that claims may take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted.
When you submit your claim, please ensure you send through all the correct paperwork, receipts and any other documentation that supports your claim. This should prevent us from needing to contact you for further information, which takes additional time.
Once you’ve submitted your claim, we kindly ask you to only make essential additional communications to us in regard to your claim. We are receiving hundreds of emails and calls each week with general enquiries and this impacts the time it takes to process claims.