Harris Holidays Limited trading as Ski Weekends – advice for customers
We are pleased to confirm that Weekend Travel Ltd trading as Ski Weekend (with no 's' on the end, website: SkiWeekend.com) (ATOL 2775) has no connection with Harris Holidays Limited.
Harris Holidays Limited trading as Ski Weekends
ABTA – V4138 - ATOL 6624
We are sorry to inform you that Harris Holidays Ltd trading as Ski Weekends was placed into administration on 4 August 2020.
The information below sets out specific advice for customers to follow depending on what holiday and travel arrangements you have booked.
The majority of holidays sold by Harris Holidays Limited were flight inclusive packages and these were protected by the CAA’s ATOL scheme.
Harris Holidays also sold a small number of holidays which did not include flights which are protected by Financial Failure Insurance arranged through Towergate Chapman Stevens.
Package holidays with flights included
If your booking included flights and was not with another tour operator, you will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme. Further information and advice on how to claim is available on the CAA website.
Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner.
If you booked a non-flight package holiday through Harris Holidays Ltd, it is protected by Financial Failure Insurance.
The company’s Administrator will be writing to all customers within the next few days with instructions on how to claim a full refund and provide contact details for customer enquiries.
Customers requiring further assistance can contact 020 3758 8743 or email@example.com. Please note that we will answer calls as quickly as possible but call waiting times may be significant during the current crisis. Please only call if you have already followed all the advice issued above.
How long will it take to process my claim?
Unfortunately there has been a large number of company failures recently and we have received an exceptionally high number of customer claims. We are processing individual claims as quickly as possible, and have employed additional personnel to help with this.
Please be aware that we are currently estimating that claims can take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted.
When you submit your claim, please ensure you send through all the paperwork, receipts and any other documentation that supports your claim. This will mean we won’t have to contact you for further information, which takes additional time.
Once you’ve submitted your claim, we would kindly ask that only essential additional communications are made to us in regard to your claim. We are receiving many hundreds of emails and calls each week with general enquiries and this severely impacts the time it takes to process claims and may lead to longer processing times.