Go Travel Ltd ceases trading – advice for customers
ABTA K4373 and W8624
We are sorry to inform you that Go Travel Ltd has ceased trading with effect from 9 October 2020.
Go Travel Ltd operated under the following trading names:
- Go Travel
- Go Active Travel
- Cultural Breaks
- Coach Holidays
Go Travel Ltd sold different types of holidays; it is very important that customers read and follow the advice below depending on the type of booking that you have.
Holidays booked through Go Travel Ltd with another tour operator
If you booked a package holiday through Go Travel Ltd and the holiday is provided by another tour operator, you will need to contact the tour operator named on your paperwork or ATOL Certificate for a flight inclusive package (listed on your ATOL certificate under “Who is protecting your trip”).
Your tour operator should be able to confirm that they have your booking. Your tour operator will be responsible for your booking going forward.
Package holidays with flights included
If your booking included flights and was not with another tour operator, you will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme. Further information and advice on how to claim is available on the CAA website.
Your ATOL Certificate will say ’Package Sale’ in the bottom right-hand corner.
If you booked flight-only with Go Travel Ltd and were issued with an ATOL certificate you should contact the airline in the first instance as tickets may still be valid. Any additional queries should be referred to the CAA.
If you have been issued with a ticket or e-ticket you will still need to contact the airline to check if the ticket is still valid.
If you booked a non-flight package holiday (eg a cruise without flights) or accommodation only through Go Travel Limited, it is protected by ABTA or by your credit or debit card issuer.
If you paid Go Travel Ltd directly using a debit or credit card you will need to submit your claim for a refund to your card issuer. To assist you in making your claim you will need to download a letter.
Customers that paid Go Travel Ltd by any other method will need to submit a claim by clicking here. You will need to have all of your booking information and documents to hand when submitting your claim.
Customers requiring further assistance can contact 020 3758 8730 or email email@example.com. Please note that we will answer calls as quickly as possible but call waiting times may be significant during the current crisis. Please only call if you have already followed all the advice issued above.
How long will it take to process my claim?
Unfortunately there has been a large number of company failures recently and we have received an exceptionally high number of customer claims. We are processing individual claims as quickly as possible, and have employed additional personnel to help with this.
Please be aware that we are currently estimating that claims can take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted.
When you submit your claim, please ensure you send through all the paperwork, receipts and any other documentation that supports your claim. This will mean we won’t have to contact you for further information, which takes additional time.
Once you’ve submitted your claim, we would kindly ask that only essential additional communications are made to us in regard to your claim. We are receiving many hundreds of emails and calls each week with general enquiries and this severely impacts the time it takes to process claims and may lead to longer processing times.