15 Apr
2021

Emerald Global Ltd ceases trading – advice for customers

Information for customers with a booking with Emerald Global Ltd.

ABTA – P7208 / Y6471 (terminated 31 March 2021)
ATOL – 3676 (lapsed March 2019)

Emerald Global also operated under the following trading names:

  • Peoples Travel
  • Ayubowan Travel and Tours
  • Econsul
  • Emerald Travel
  • Namaste Travel and Tours
  • Salaam Tours and Travel
  • Vanakkam Travel and Tours

We are sorry to inform you that Emerald Global Ltd has ceased trading with effect from 9 April 2021.

The ABTA membership for Emerald Global Ltd was terminated on 31 March 2021.

The information below sets out specific advice for customers to follow depending on the holiday and travel arrangements you have booked. 

The majority of travel arrangements booked by Emerald Global Ltd were flight-only as an airline ticket agent. We understand that the company no longer sold ATOL flight packages, ATOL flight only, or accommodation only.  

Flight-only bookings

If you booked flight-only through Emerald Global Ltd we understand that all customers were issued with a valid ticket or e-ticket. Customers should contact the airline that you are due to travel with, to ensure your booking will go ahead or in relation to any refunds due, if the booking had been cancelled. 

Corporate Sales

If you booked corporate travel through Emerald Global TMC, these are also flight-only sales as an airline ticket agent and customers should contact the airline for advice.

Other types of bookings

We have been advised by KPMG that all bookings are flight-only, but if you have a booking for a different type of travel arrangement and need assistance, please contact the ABTA Claims team below.

Further information

Customers requiring further assistance can contact 020 3758 8730 or email claimsrequest@abta.co.uk. Please note that we will answer calls as quickly as possible but call waiting times may be significant during the current crisis. 

Please only call us if you have already followed all the advice above.