David Urquhart Sky Travel Limited ceases trading – advice for customers
ABTA – W0374 & E2964 – ATOL 3701
We are sorry to inform you that David Urquhart Sky Travel Ltd was placed into administration on 17 July 2020.
The information below sets out specific advice for customers to follow depending on what holiday and travel arrangements you have booked and how you paid for them.
The majority of holidays sold by David Urquhart Sky Travel Limited were flight inclusive packages and these were protected by the CAA’s ATOL scheme. David Urquhart Sky Travel also sold a small number of accommodation only bookings which are protected by Financial Failure Insurance and also sold holidays as an agent for other tour operators.
Bookings through David Urquhart Sky Travel with another tour operator
If you booked a package holiday through David Urquhart Sky Travel and the holiday is provided by another tour operator, you will need to contact the tour operator named on your paperwork or ATOL Certificate (listed on your ATOL certificate under “Who is protecting your trip”). Your tour operator should be able to confirm that your booking will proceed as normal.
Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner, where an ATOL protected package has been booked through David Urquhart Sky Travel Ltd with another tour operator.
Package holidays with flights included
If your booking included flights and was not with another tour operator, you will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme. Further information and advice on how to claim is available on the CAA website.
Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner.
Non-flight packages (cruise only)
If you booked a non-flight package holiday (eg cruise only) through David Urquhart Sky Travel Ltd, it is protected by Financial Failure Insurance.
Customers will need to contact the Insurer by email at firstname.lastname@example.org or telephone 020 7324 3938 to make a claim for a refund.
Customers requiring further assistance can contact 020 3758 8735 or email@example.com. Please note that we will answer calls as quickly as possible but call waiting times may be significant during the current crisis. Please only call if you have already followed all the advice issued above.
How long will it take to process my claim?
Unfortunately there has been a large number of company failures recently and we have received an exceptionally high number of customer claims. We are processing individual claims as quickly as possible, and have employed additional personnel to help with this.
Please be aware that we are currently estimating that claims can take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted.
When you submit your claim, please ensure you send through all the paperwork, receipts and any other documentation that supports your claim. This will mean we won’t have to contact you for further information, which takes additional time.
Once you’ve submitted your claim, we would kindly ask that only essential additional communications are made to us in regard to your claim. We are receiving many hundreds of emails and calls each week with general enquiries and this severely impacts the time it takes to process claims and may lead to longer processing times.