ABTA statement on Air Traffic Control flight delays

ABTA statement on Air Traffic Control flight delays

Luke Petherbridge, Director of Public Affairs at ABTA, said:

“If your flight has been delayed or cancelled, customers will have rights, which will vary depending on whether they booked their flight separately or as part of a package.

“ABTA members will be supporting those booked with them to help make alternative arrangements, and we have advice on abta.com to help people understand their rights.

“While the immediate priority is supporting customers, as this isn’t the first NATS outage to cause widespread disruption, the industry and the public will want answers as to what has gone wrong, what lessons are being learned, and how the system will be made more resilient to avoid this happening again.”

See ABTA’s advice on flight delays and cancellations.

Luke Petherbridge
Director of Public Affairs, ABTA