ABTA is aware that Super Break (ABTA Number Y1453) has, regrettably, ceased trading today, 1 August 2019.
The company was a travel company based in York and Manchester, with around 250 employees, specialising in city breaks both in the UK and overseas.
ABTA’s immediate aim is to help customers to navigate through the process of either continuing with their holiday arrangements if they are away, or, for those yet to travel, recovering their money or rebooking their travel arrangements.
The vast majority of holidaymakers’ arrangements will be covered through one of a number of different types of financial protection.
The majority of holidaymakers’ package bookings are covered by ABTA financial protection, while a significant proportion of other arrangements are covered by other types of protection including ATOL and credit card arrangements, depending on the type of booking. These customers will either be entitled to a refund, or, if they’ve booked through another travel company, they should contact them to discuss options which may include continuing with their booking, re-booking or alternative arrangements.
ABTA has specific guidance for customers in relation to what kind of booking they have with Super Break, which is available at abta.com/superbreak.
ABTA is also aware that Late Rooms Ltd trading as LateRooms.com also ceased trading on 1 August 2019. Late Rooms was not a Member of ABTA but we do have advice for customers available at abta.com/laterooms.
Customers who are currently on holiday
Customers who are currently on holiday on ABTA protected packages (rail or other non-flight packages) should be able to continue with their trip as planned, but can contact ABTA if they encounter any difficulties with arrangements.
Customers who are on holiday on ATOL protected packages (flight-based packages) should be able to continue with their trip as planned but if they encounter any difficulties should contact the CAA.
Customers who are yet to travel
Customers who have booked with Super Break should visit abta.com/superbreak where we have specific guidance on next steps and how to progress a claim through ABTA, ATOL, the consumer’s card provider or through another type of financial protection scheme, if required.
How many customers are affected?
Our understanding is that the company had approximately 20,000 bookings, involving around 53,000 people. The majority of customers are yet to travel, and in most cases they should be able to obtain a refund, either through ABTA or another financial protection scheme, depending on the type of booking.
How many customers are currently travelling with the company?
According to the company, approximately 400 Super Break customers (167 bookings) are currently on holiday overseas or in the UK. They should be able to continue with their holiday as normal, and refer to ABTA advice depending on the type of booking they have made.