We are sorry to inform customers that, as of Friday 11 September, On the Beach / sunshine.co.uk is no longer a Member of ABTA. This means that we are unable to assist as ABTA can only give advice when the company is a Member, and hence subject to ABTA’s Code of Conduct.
We understand and appreciate that this may be disappointing for customers of On the Beach and we are sorry we are unable to provide further assistance.
Customers who have already logged a complaint with ABTA about On the Beach will be contacted by ABTA’s Customer Support team and advised on what to do next. The advice will vary depending on the stage of the complaint.
Customers who have a new complaint should register their complaint on the European Commission Online Dispute (ODR) Resolution platform. Alternatively, you can seek advice from the Citizens Advice Consumer Helpline on 0345 404 0506.
If you are still awaiting a refund you can contact the Competition & Markets Authority for guidance.