As businesses get used to dealing with regulations affecting travel services that came into effect in 2018, this edition of Travel Law Today tries to offer clarity where the regulations themselves can be seriously opaque.
The use of terms such as ‘carriage of passengers’ and ‘unavoidable and extraordinary circumstances’ challenge preconceptions that have arisen over the years. Controls over the use of data outside the UK can cause problems for travel companies which are reliant upon international suppliers.
At the same time, we shouldn’t forget more established principles that underpin the travel sector such as contractual terms and the status of agents.
Rights under the Equality Act place further responsibilities on all companies to act fairly both in relation to their staff and their customers.
As uncertainty about Brexit continues, businesses must seek clarity where it exists, and we are extremely grateful to the ABTA Partners who have contributed to this edition giving their expert opinions on issues arising in a fast-changing travel environment.