Travel Law Today - Spring 2016

Travel Law Today cover
Travel Law Today - Spring 2016

A very warm welcome to this first edition of ABTA’s new publication – Travel Law Today.

The launch coincides with the 18th ABTA Travel Law Seminar and feels like a very fitting coming-of-age gift to all of you who have contributed to making the event such a success over the past 18 years. 

Travel Law Today will complement the content delivered at the seminar, to give readers insight into some of the most pressing issues affecting travel companies and to act as a practical guide to the steps that those advising travel companies should be taking to deal with those issues.

This first edition comes at a time when travel companies are seeking innovative ways of marketing holidays to customers faced with an ever-changing geo-political situation in some of our most popular destinations; a time when customer safety is high on everyone’s agenda. Changes in the regulation of booking terms and conditions and the handling of customer claims make this a very challenging time for those trying to provide the most up to date and relevant advice to travel businesses.

And all of this against the backdrop of a referendum on the UK’s membership of the EU and while preparing for the introduction of the new Package Travel Directive in 2018.

We asked some of the most informed lawyers in the industry to provide you with relevant, practical and succinct information to help you in your own business or to help you advise other businesses and I think that they have all delivered. 

In this issue

  • Getting ready for change 
    Package travel and financial protection 4
  • Protecting your business
    Mitigating future risks 6
  • Online marketing & sales
    Comparative advertising 7
  • Consumer Rights Act 2015
    New factors to consider 8
  • Handling customer claims
    The pros of punctuality 11
  • Customer safety
    Risk and due diligence 12
  • Regulatory roundup
    The issue of dispute resolution 14