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- Getting ready for change
Package travel and financial protection 4 - Protecting your business
Mitigating future risks 6 - Online marketing & sales
Comparative advertising 7 - Consumer Rights Act 2015
New factors to consider 8 - Handling customer claims
The pros of punctuality 11 - Customer safety
Risk and due diligence 12 - Regulatory roundup
The issue of dispute resolution 14
- Getting ready for change
Brexit impact and the looming Package Travel Directive 4 - Finance
Under the bonnet of TOMS and changes to credit card laws 6 - Business
Data protection, employment law and planning ahead for your exit strategy 8 - Customer claims
Minor sickness claims are on the rise, and how to determine extraordinary circumstances 12 - FCO travel advice
The onus is on you to make sure your customers know about this vital resource 14
- Brexit impact
Find out about the new Government White Paper that paves the way for Brexit 4 - 21st century customer
Issues explored: the rise of gastric illness claims; disabled travellers, and FCO advice 5 - International sanctions
Make sure you avoid penalties by getting to know the ins and outs of global trade 8 - Data protection
Ensure you have the right data marketing consents in place. There’s a new law coming 10 - Package Travel Regulations
How will the changes affect you? 11
- Change is on the cards 2
- T&Cs for reluctant organisers 3
- It’s a package but… 4
- Force majeure 5
- Stuck in bad weather 6
- Using contracts to protect your data 7
- Sending data overseas 8
- Protecting against cyber threats 9
- Employment law today 10
- Gastric Illness 11
- Welcome 2
- Less than a year to Brexit: what’s next? 3
- Package Travel Regulations – working within the new definitions 5
- Monarch – lessons to be learnt 7
- Employment update – recent and upcoming issues to know 9
- Data protection – does technology provide all the answers? 11
- Travellers with disabilities – flying with medicines and medical equipment 13
- Package Travel Regulations – updating your customer T&Cs 15
- Package Travel Regulations – the future of financial protection in the UK and the EU 17
- Insurance – protection or unnecessary expense? 19
- VAT: TOMS – what does the future hold? 21
- Upcoming ABTA conferences and events 22
- Package Travel Regulations - Regulations, Code of Conduct and consumer confidence 2
- Is Brexit just a matter of T&Cs? 4
- What employers need to know as Brexit looms 6
- Adding travel services to a package – does it make you an organiser? 8
- Package Travel Regulations - the BEIS Guidance – help or hindrance? 10
- Airlines on strike – do passengers have any rights? 12
- Package Travel Regulations - transfer services – are they carriage of passengers? 14
- Package Travel Regulations - overseas organisers – who’s liable when things go wrong? 16
- International transfers under the General Data Protection Regulation 18
- Business travel – the new Package Travel Regulations and TMCs 20
- Upcoming ABTA conferences and events 22
- Tricky definitions in the PTRs – is all transport the ‘carriage of passengers’? 2
- ATOL: procuring and facilitating 4
- Linked Travel Arrangements – a potential minefield? 6
- What are unavoidable and extraordinary circumstances under PTRs? 8
- The Equality Act – your responsibility for customers 10
- Extending discrimination protection 12
- VAT, TOMS and Agents 14
- How are your overseas suppliers handling your customers’ data? 16
- Businesses must be alert to potentially misleading sales practices and unfair terms 18
- Brexit – trick or treat on Halloween? 20
- Upcoming ABTA conferences and events 22
- Handling claims and litigation – Ten top tips 4
- Competition & Markets Authority action on misleading sales practices – the deadline has passed. What’s changed? 6
- UK workers in the EU – post-Brexit 8
- Dealing with social media trolls 10
- New ICO guidance on cookies 12
- Is the failure of an airline always unavoidable and extraordinary? 14
- Business travel – who’s responsible when things go wrong? 16
- Dealing with claims companies 18
- Brexit – what’s next? 20
- X-v-Kuoni 22
- Customer pre-departure cancellation rights – when the unexpected happens 4
- What duties do travel providers have to stranded customers in a global pandemic? 6
- Covid-19: what are airlines’ obligations under EU261? 8
- To be or not to Flybe? 10
- Covid-19: a potential claims epidemic 12
- Chargebacks: an overview 14
- Frustrated by frustration 17
- Changes to Package Travel legislation across the EU 19
- PTRs – are they fit for purpose? 21
- UK-EU Trade: Deal or no deal, disruption lies ahead 4
- Brexit: Licensing and selling across the transition divide 6
- COVID-19: Responsibilities for staff at home and in the office 8
- Staff working overseas in Covid times: An employer’s perspective 10
- Does advice against travel significantly affect the performance of the package? 12
- What is an appropriate ‘price reduction’ for a curtailed holiday? 15
- Travelling contrary to FCDO advice: Information requirements and liability issues 17
- The CMA’s action on refunds from travel companies 19
- The CAA review of refunds to consumers for flights cancelled due to COVID-19 21
- Customer information obligations – the fallout from COVID-19 – 4
- In-destination and return information – 6
- Refunds and compensation: when should refunds be given and when is compensation due? – 8
- Sales of package holidays between the UK and Ireland – 10
- EU law – is it still relevant? – 12
- When interest is of interest – 14
- A farewell to TOMS? Be careful what you wish for – 16
- Travellers in difficulty – a cautionary tale for tour operators – 18
- ATOL Reform – what it means for ATOL holders and their agents – 4
- What might BEIS propose and how will it affect your business? – 6
- Sending staff to work in Europe – the latest position – 8
- Employment practices in a post-pandemic world – 10
- What complaints can travel companies expect from people travelling during COVID? – 12
- What could tour operators do to protect themselves in the light of X v Kuoni? – 14
- Brexit information – how to avoid problems when your customers travel in the EU – 16
- Spotting fraudulent claims after COVID – 18
- It’s not business travel as usual – 20
- Latest developments in air passenger rights and their application to UK travel companies – 22
- Managing your package organiser risk
- Business travel: Who’s responsible when things go wrong?
- Thomas Cook and COVID-19 spur EU review of the Package Travel Directive
- Managing unavoidable and extraordinary circumstances
- Regulatory reform in 2022 – new powers for CAA and CMA
- Managing change in an uncertain world
- The CMA and the Pandemic
- The Tour Operators' Margin Scheme – a time of change
- The new Information Commissioner – what this means for UK data
- Section 75 claims and chargebacks through the pandemic and beyond
- Recent developments in holiday law – 04
- Issues arising as the recovery begins – 06
- Passing on increased costs – how to get it right – 08
- What’s next for retained EU law including the Package Travel Regulations? – 10
- Managing health & safety risks outside of COVID-19 – 12
- Delivering financial protection in a challenging economy – 14
- Changing terms – 16
- How to navigate the guidance on abta.com – 18
- Top tips for UK travel staff working temporarily abroad – 20
- What financial protection do EU regulators want? – 22