First, go to the local police and report to them that you've lost your passport. They can then give you a police report, which you’ll need for insurance purposes and to obtain a replacement passport or travel document.

A holiday surcharge is an additional fee that your holiday company may ask you to pay after you've booked your holiday.

Our Members need to keep us informed if they are implementing surcharges so we can keep an updated list – click below for more details.

We publish our Members' details in our list of Members that are currently surcharging online.

You’ll need to pay a registration fee, and the amount of the fee depends on the amount you’re claiming.

A claim for compensation can be made for up to, but not exceeding, £5,000 per person, provided the total amount doesn’t exceed £25,000.

Not unless you choose to appoint a legal representative.

There are only two routes for challenging the outcome of your arbitration process. You can appeal through the High Court or request an appeal under the ABTA arbitration scheme appeals procedure.

The arbitration process is based on documented evidence.

Either party has a right to enter settlement negotiations at any time before the arbitrator makes an award.

From the date that we receive your application for arbitration, you should expect to hear the outcome within 8-12 weeks.

Unfortunately not, if you want to utilise the ABTA arbitration scheme, you must follow the full complaints process.