We're in a great position to advise you on what to include in your complaint letter, as we deal with nearly 20,000 complaints every year. Below you will find some tips and templates for writing an effective letter which we hope will assist in a positive outcome.
Where building works are likely to seriously impair the enjoyment of your holiday, your travel company should provide you with accurate information about it, if they know about it. You can then decide whether or not to continue with the booking.
A package is defined by The Package Travel, Package Holidays and Package Tours Regulations 1992 if you booked your holiday before 1 July 2018, or by The Package Travel and Linked Travel Arrangements Regulations 2018 if booked after 1 July 2018.