What protection do ABTA Members offer?
All package and ‘flight-plus’ holidays that have been sold to you in the UK by ABTA Members are protected financially in the event of a company failure. This means that in the unlikely event your travel company goes out of business, there is a quick, clear and simple process for you to follow, so you’ll be able to continue your holiday as planned or get your money back.
Well-known financial protection schemes include ABTA’s own scheme as well as ATOL, which covers all flight-based packages and flight-plus holidays. Many ABTA Members also offer additional financial protection for services such as hotels or flights, which may not automatically be protected under another scheme. ABTA also protects many other types of package travel – including cruise holidays; coach, rail and self-drive packages.
If you book your holiday from outside the UK, this protection won’t apply unless the ABTA Member has opted to voluntarily protect your holiday with us, or unless a different scheme applies. You must enquire with your travel company to see whether your holiday is protected either voluntarily by the travel company, or under a different scheme.
Always ask your travel company about the type of financial protection it has in place.
In addition to financial protection, ABTA Members are also bound to comply with the ABTA Code of Conduct, which ensures high service standards and fair terms of trading. The Code requires all ABTA Members to provide you with information on insurance, visas, passports, health requirements and alterations to your travel arrangements. Some ABTA Members also protect other services such as accommodation-only sales, so when booking with an ABTA Member you should check this.
Booking with an ABTA Member also gives you recourse should you have a problem or complaint with your travel company – so you have recourse to ABTA and the assurance that even in the event of an unresolved complaint, you have the right to access independent dispute resolution.
For holidays booked before 1 July 2018, watch our video for more information:
- Financial protection