In resolving my complaint, is arbitration truly independent of the travel industry?

Yes. It's administered by an external company and there is no outside influence from the travel industry.

Information
The arbitration scheme is administered by an external company who employ qualified arbitrators. This means that your claim will be considered in the same way as it would in a court of law. The main difference is that the arbitrator will assess your claim on documentation only, which may include video or photographic evidence. Basically, the arbitrator will review your claim, the company's defence and issue a legally binding decision – the award.

Next steps
Find out more on ABTA's ADR schemes.

  • Arbitration