My airline has gone bust, what do I do?

What you do next will depend on how you booked:

If you booked your holiday before 1 July 2018
If you booked a package or a Flight-Plus holiday (flight and accommodation and/or car hire booked together), contact the travel agent or tour operator who you made the booking with and they will be able to provide you with assistance in making alternative arrangements. You may be entitled to repatriation if you are already in resort.

If you booked a flight with a travel agent, speak to your travel agent.

If you booked a flight directly with the airline and paid on a credit card, if you paid more than £100 on a credit card in the UK then you are covered by the Consumer Credit Act and can apply for a refund.

If you booked a flight directly with the airline and paid on a debit card, getting a refund when you booked with a debit card is less straightforward but as some companies offer ‘chargeback’ schemes it is worth speaking to your bank or debit card provider.

If you booked your holiday on or after 1 July 2018

If you booked a package contact the travel agent or tour operator who you made the booking with and they will be able to provide you with assistance in making alternative arrangements. You will be entitled to repatriation if you are already in resort.

If you booked a linked travel arrangement there won’t be any financial protection in place unless you booked your holiday directly with the airline. In this case, you should get your money back. If you booked it through a travel company, you’ll need to speak to them directly.

Am I covered by my travel insurance?
Check the small print on your policy. A few travel insurance policies will include Scheduled Airline Failure Insurance (SAFI) but this is not included as standard.

I’m on holiday, what should I do?
If you booked your holiday before 1 July 2018

If you’re on a package holiday or a Flight-Plus holiday (flight and accommodation and/or car hire booked together), speak to your rep or your holiday company who will assist you with alternative arrangements.

If you booked your holiday on or after 1 July 2018
If you’re on a package holiday, speak to your rep or your holiday company who will assist you with alternative arrangements.

If you booked a linked travel arrangement there won’t be any financial protection in place unless you booked your holiday directly with the airline. In this case, you should get your money back. If you booked it through a travel company, you’ll need to speak to them directly.

If you are travelling independently then you will need to make your own arrangements. You may be able to claim the cost of these back on your travel insurance if it includes Scheduled Airline Failure Insurance.

Top tip
You can check if your flight was financially protected by calling the Civil Aviation Authority (CAA), which is responsible for regulating aviation in the UK, on 020 7453 6350 or see the next steps below for the CAA website.

  • Flights