I’m on holiday and have a general complaint about my holiday. What should I do?

Any complaint must be lodged with your travel rep while you’re still on holiday and in resort. You must complete a customer complaint form with the rep and retain a copy. 

Should the matter remain unresolved you must write direct to your travel company within 28 days of returning from your holiday. More information relating to holiday complaints can be found in the Travel Clinic section of our website.

Top tip
Check your terms and conditions as these should outline what’s expected of you if you do arrive at your hotel and you are unhappy. Remain civil with the rep and remember it’s unlikely to be their fault.

Next steps
Register your complaint with ABTA.