We are sorry to inform customers that, as of 26 November 2020, Golf Holidays Direct’s membership of ABTA was terminated following breaches of ABTA’s Code of Conduct for not offering customers the required options on the cancellation of bookings. This means that we are now unable to assist customers further as ABTA can only assist when a company is a Member of ABTA, and subject to ABTA’s Code of Conduct.
We understand and appreciate that this may be disappointing for customers and we are sorry we are unable to provide further assistance.
Customers who have already logged a complaint with ABTA about Golf Holidays Direct will have been contacted by ABTA’s Customer Support team and advised on what to do next. If you still want to pursue your complaint against the travel company, we would suggest you seek advice from the Citizens Advice Consumer Helpline on 0345 404 0506.