Virtual event

The Travel Law Seminar

    19 May 2021
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    Virtual event
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Event details

The annual Travel Law Seminar, now in its 23rd year will return to your screens virtually in a one-day format. Exploring lessons learnt from the COVID-19 pandemic, this year’s conference will focus on traveller, contract and wider business risk for travel companies.

Attend this major industry event to get your annual travel law update, and learn how you can manage business risks as the industry begins to recover.

This one-day virtual conference can be used to contribute at least five hours to your Continuing Professional Development accreditation.

About the event

The Coronavirus crisis has brought business risk exposure into sharp focus, whether that is through obligations under the Package Travel Regulations, supplier contracting or wider business risks such as data protection, chargebacks and regulatory changes.

Attend this event to hear vital advice and guidance on how your business can manage these risks and remain legally compliant in an ever-changing world. 

Content will be streamed live via a custom digital platform, alongside practical workshops and online networking. Submit questions in advance, or ask them live on the day, during one of the dedicated legal surgeries. 

Conference sessions

This conference, split into four distinctive areas, will see experts, regulators and industry speakers giving best practice advice on managing your travel business risk.

  • Helping travellers understand and manage their risk 
    • Obligations under the Package Travel Regulations
    • Customer information requirements
    • In-destination support and return information
    • Pre-departure issues 
    • Role of travel insurance
  • Managing your contract risk
    • Pre-contract processes and contract management
    • Contract essentials for trading with the EU
    • Force majeure and frustration
  • Understanding wider business risks
    • Data protection
    • Advertising risk in a COVID-19 world: bouncing back in a compliant manner
    • Employment Law update – working with your staff in a pandemic
  • Regulatory and case law updates
    • Updates from the CMA
    • How does EU law and caselaw affect UK business today?
    • The 2021 case law update

Interactive workshops

Choose from one of the below workshops to attend live on the day, and watch the others on demand. 

  • Reducing your travel business model risks 
    • Business model risks – considerations for package organisers, Linked Travel Arrangements, and agents
  • Chargebacks and Section 75 claims
    • Are they the same thing? 
    • Who can use the processes and when? 
    • How can claims be challenged and defended? 
  • Data protection and cyber security: minimising risks
    • Update on key data protection matters
    • Impact of Brexit on data protection compliance
    • Considerations for implementing cyber security policies and processes within your business
  • Investigating and defending illness and injury claims
    • Understand what evidence the Courts consider when assessing these claims 
    • Learn what you can do to protect yourself


  • Moderator: Simon Bunce, Director of Legal Affairs, ABTA
  • Hayley Fletcher, Director, Consumer Protection, Competition and Markets Authority
  • Andrew Hadley, Assistant Director, Consumer Policy, Competition and Markets Authority
  • Sofia Stayte, Head of Consumers, Drones and Future of Flight Policy, Department for Transport
  • Andrew Spencer, Barrister, 1 Chancery Lane
  • Ghazaleh Rezaie, Barrister, 12 King's Bench Walk
  • Ruth Kennedy, Barrister, 2TG
  • Christopher Loxton, Barrister, 3 Hare Court
  • Debbie Venn, Partner, DMH Stallard
  • Rhys Griffiths, Partner, Fox Williams
  • Alex Padfield, Director, Hextalls
  • David Scott, Partner, Horwich Farrelly
  • Javed Ali, Legal Consultant, Hill Dickinson
  • Claire Mulligan, Partner, Kennedys 
  • Mark Smith, Partner, Purdy Smith
  • Joanna Kolatsis, Director, Themis Advisory 
  • Matt Gatenby, Senior Partner & Head of Litigation, Travlaw 
  • Farina Azam, Partner, Deloitte Legal | Deloitte LLP 
  • Paula Macfarlane, Senior Solicitor, ABTA
  • Miles Cowan, Partner, Horwich Farrelly
  • Anthony Chendo, Solicitor, Horwich Farrelly
  • Krystene Bousfield, Associate Solicitor, Travlaw 
  • Andrew Watson, Barrister, 12 King's Bench Walk
  • John-Paul Swoboda, Barrister, 12 King's Bench Walk
  • Spencer Turner, Barrister, 12 King's Bench Walk
  • Anna Tindall, Associate, Fox Williams
  • Phyllis Acheampong, Associate, Fox Williams
  • Lucy England, Partner, Fox Williams
  • Stephen Mason, Senior Counsel, Travlaw
  • Andrew Cooper, Head of Regulation and Compliance, Contemporary Travel Solutions

Who should attend?

  • Legal counsel and in-house legal teams
  • Risk, finance and commercial teams 
  • MDs and directors 
  • Law firms
  • Compliance and operations specialists
  • Those who have legal, governance or regulatory responsibilities as part of their role.

Event prices

ABTA Members & Partners*

Individual rate - £150 plus VAT

Business rate - £399 plus VAT (This rate enables you to train your whole team digitally, in a cost-effective manner. The business rate includes five digital log-ins. Up to five people can attend at any one time, and on-demand content can be shared more widely amongst your team. ​​​​)​


Individual rate - £225 plus VAT

Business rate - £599 plus VAT (This rate enables you to train your whole team digitally, in a cost-effective manner. The business rate includes five digital log-ins. Up to five people can attend at any one time, and on-demand content can be shared more widely amongst your team. ​​​​)​

Five hours

Attendance at this event can be used by practising solicitors to demonstrate continuing competence as defined by the Solicitors Regulation Authority (SRA), further details here. For Barristers, attendance at this event can be used towards your CPD as defined by the Bar Standard Board, further details here.

View our booking terms and conditions here.

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Event format

This year, The Travel Law Seminar will be brought to you digitally, in a one-day format, via a custom virtual platform. The platform can be accessed via your web browser. Support and tutorials will be available before and during the event which will help you make the most of all the features available.

  • This is not a webinar. All speakers will present live and will be available for questions and discussion on the day.
  • Interactive breakout workshops for smaller groups of delegates enable you to take part in discussions led by legal experts.
  • Submit your questions in advance or during the conference.
  • View presentation slides via the platform. 
  • Network with attendees on the platform via the 1:1 chat function or arrange 1:1 video meetings, visit sponsor hubs for exclusive content, guidance and resources.
  • Watch content after the event on demand using your platform log in details. 


Event partners


1 Chancery Lane is recognised by the Legal 500 and Chambers and Partners as the pre-eminent travel law set, offering some of the leading silks and juniors at the travel law Bar. The Legal 500 describes the set as being ‘one of the strongest travel sets out there’, having ‘no weak links’ and being ‘strong throughout’, whilst Chambers and Partners describes the set as being ‘one of the leading chambers for cross-border personal injury work’ and refers to the clerks as being ‘extremely deft when it comes to working out what their customers need. They take a completely relaxed, no-nonsense, guaranteed delivery type of approach.’ Matthew Chapman QC, Sarah Prager and Jack Harding co-author the leading practitioners’ textbook in the field, Saggerson on Travel Law.

12 King’s Bench Walk’s International & Travel practice group brings together barristers who specialise in cases with an international dimension. Our cross-border work involves international disputes across our various areas of expertise including personal injury, employment, human rights, sexual abuse, product liability, professional negligence and insurance. Our barristers are experts in dealing with jurisdictional issues. Notable cases include: Owusu v Jackson (ECJ); Cook v Virgin Media (CA); Hoteles Pinero Canarias v Keefe (SC) and Noble Caledonia Limited v Air Niugini Limited (QB). Members also regularly advise under the Rome I and Rome II Regulations and on the application of foreign law including the assessment and quantification of loss according to foreign law. We are experts in dealing with claims brought under the Package Travel Regulations 1992 and 2018, including the recovery disputes that often follow. We act in a wide range of holiday cases including aviation and cruise ship claims. Recent high-profile cases include X v Kuoni Jennings v TUI and Clay v TUI. The group has specialist experience in large group actions, and has been instructed in some of the most high-profile litigation in this field, including Lungowe v Vedanta Resources Plc, Bravo & Ors v Amerisur Resources Plc and the Iraqi Civilian Litigation. We are increasingly recognised in aviation litigation with expertise in large loss work, Montreal Convention claims and commercial and regulatory matters. Our recent case load in this area includes the Leicester Helicopter Crash, the Shoreham Air Disaster and Palaiokrassus v Journeys by Design.


Described by Legal 500 as “the chambers of choice for cross-border claims” and “consistently involved in the most influential travel cases”, 2TG is a recognised leader in all areas of travel and aviation law. We are recognised as the experts in jurisdiction and “choice of law” in cross-border personal injury claims, having been involved in most of the leading cases over the years. We act across the entire range of travel related litigation, in claims arising from accidents abroad or international travel by road, rail, air and sea. Members of the group handle claims for compensation under English and foreign law as well as under various specific regimes such as the Montreal and Athens Conventions and the Package Travel Regulations. 2TG is particularly well placed to advise on cases which have a cross-over with other practice areas to which members bring particular expertise, including insurance and contractual disputes, liability of carriers, product liability and clinical negligence.

3 Hare Court is a Barristers Chambers, providing a range of advocacy and advisory services, in the UK and internationally. We pride ourselves on our approachable and friendly outlook and our ability to build strong relationships with solicitors and clients alike. We are recognised in all areas of travel and aviation law and have been described by Legal 500 as "One of the foremost sets in travel law with a seemingly endless depth of well-trained, able juniors added every year" and are in Band 1 in Chambers and Partners for International Personal Injury. We specialise in claims concerning package holidays, private international law disputes, international carriage conventions, jurisdiction disputes and contractual recovery. Our clients range from tour operators, airlines, cruise operators and insurers etc.  We also specialise in personal injury, professional negligence, civil fraud, commercial litigation, employment, insolvency, international work including arbitration, financial services, property and construction litigation. These areas sometime overlap with our travel practice.

DMH Stallard is an award-winning full service South East law firm with offices in London, Sussex and Surrey and a 50 year pedigree based on building long term relationships with clients and focusing on meeting their objectives. Our work is partner-led and supported by a highly professional team so you get the very best legal advice that is easy to understand and helps you achieve your goals. Exceptional service is at the heart of everything we do; relationships are built on trust and understanding so we ask questions - and then listen carefully, so that we can tailor our service to your unique requirements.  We take pride in being easy to work with, using clear language, and being transparent on costs.

Fox Williams LLP is a City law firm with a leading reputation in specific industry sectors and practice areas, known for its good sense and ability to deliver effective solutions. Fox Williams undertakes complex legal and regulatory work. Fox Williams advises in a number of sectors including travel, where we are top ranked by the legal directories. Our clients are not in the business of regulatory compliance, they are in the business of selling travel services. We help guide clients through the regulations in a way which is sensible, user-friendly and pragmatic. Fox Williams also advises on financial services, corporate, employment, mergers and acquisitions, dispute resolution, corporate crime and business investigations, business immigration, intellectual property, international trade, partnership, real estate and tax, and we provide legal advice on responding commercially to topical issues including Brexit and COVID-19. 


Hextalls is a specialist law firm offering a wide-range of advice to the travel industry. It can help with regulatory queries, contract drafting, dispute resolution including defending personal injury and other claims, debt recovery and employment law. It can also advise on health and safety and risk management. Hextalls is recognised as a leader in travel law and for its commercial awareness. Its philosophy is to understand its clients business so that it can offer practical legal advice at the right price. It has a dedicated team of specialists and acts for a number of travel agents, tour operators and other travel related organisations.

Hill Dickinson is one of the UK's premier law firms known for its legal advice to the travel industry. It advises tour operators, cruise operators, travel agents and airlines across the industry on various aspects as diverse as the Package Travel Regulations themselves, right through to the smallest detail in drafting operators booking terms and conditions. Recognised as leaders in their field, ranked in the Legal 500 they have particular expertise in defence of personal injury claims, commercial matters and regulatory issues. The firm acts as a trusted adviser to businesses, organisations and individuals.

Receiving in excess of 70,000 instructions a year from over 100 clients, Horwich Farrelly is a leader in each of its areas of specialism in the UK and Ireland. Although the firm has traditionally focussed on defending claims, it also boasts a number of other services including dispute resolution, corporate recovery and insolvency, debt recovery, real estate and corporate/commercial.  In recent years it has invested significantly in innovative technological solutions, which have changed the way the market operates. We have been working with insurers, self-insureds, corporates (with a significant focus on the travel sector) and the public sector for over 50 years and enjoy an unrivalled reputation for quality and value for money. 


Kennedys is an international law firm with expertise in litigation and dispute resolution, particularly in the insurance/reinsurance and liability industries. With over 1,500 people worldwide across 26 offices in the UK and Europe, Middle East, Asia Pacific and the Americas, we have some of the most respected legal minds in their fields.We act for insurers, reinsurers, Lloyd’s Syndicates, public bodies and corporates. Our deep sector knowledge means that we understand the impact of proposed regulations and advise our clients on the implications this will have on their business. Every day we make a difference for our clients. We provide answers, recommendations, strategy and tactics. We deliver these in plain English and it’s what we call Legal advice in black and white.

Purdy Smith is a boutique commercial law firm based in London that offers a wide range of legal services to clients in the travel industry.  Our areas of expertise include advertising, consumer, intellectual property and data privacy law as well as the regulations relating to package travel.  We have a history of acting for household name clients, including some of the world's most famous travel brands, and are adept at coordinating legal advice from other jurisdictions whenever needed.  Clients keep coming back to us because we combine offering cost effective, business-focused advice with a friendly and down-to-earth approach.

Themis Advisory was founded by Joanna Kolatsis, a former partner in City law firm, following over 20 years providing legal services to the travel and aviation industries.  Following her decision to leave private practice, she founded Themis Advisory which was born out of a desire to provide current, pragmatic legal and business solutions for the modern business world. Joanna's expertise includes aviation and travel law, commercial and regulatory matters including the Package Travel Directive and ATOL compliance, aviation regulatory issues including passenger rights and general company commercial and contractual matters including booking terms and conditions, website compliance, charter agreements and complaints handling.

ABTA Partner+ Travlaw Legal Services Limited are 100% committed to serving the travel and leisure industry – from tour operators and travel agents to airlines, hotel groups, event management companies and their insurers. We pride ourselves on being one of the top travel law firms in the UK. We are a large, experienced team of highly professional yet approachable lawyers who are tried and tested specialists in advising.

For details on how to promote your company at this event, contact Matt Turton on 

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