The Travel Law Seminar – On Demand

ABTA’s 22nd Travel Law Seminar was held virtually for the first time on 23 September 2020. 200 delegates attended this major industry event for their annual travel law update.

A comprehensive line-up of expert speakers examined the areas of the law that have been at play as a result of the Coronavirus crisis, including the current legal considerations for travel businesses and expected legal developments in 2021 

The sessions were professionally filmed in London with additional practical breakout workshops on specific topics.

The event is ideal for anyone working in the travel industry from large and SME firms including legal teams; risk, finance and commercial teams; MDs and directors; law firms; compliance and operations specialists and those who have legal, governance or regulatory responsibilities as part of their role.

Conference topics

  • Package Travel Regulations – are they fit for purpose for the future of the UK travel industry?
  • Regulation and enforcement in the travel sector
  • Obligations of travel companies and managing changes to holidays in light of the COVID-19 pandemic
  • Airlines, Airline Passenger Rights Legislation and the PTRs 
  • The work of the Competition and Markets Authority 
  • Supplier contracting, claims and litigation post COVID-19 
  • Employment law and legal implications of the crisis 
  • An update on Brexit as we near the end of the transition period

Practical workshops

  • Insurance considerations following COVID-19
  • Section 75 Consumer Credit Act and chargebacks
  • Employment law surgery
  • Preparing to defend travel sickness claims
  • How to sell your travel business – legal considerations
  • Health and safety protocols
  • Data protection and cyber security during the crisis


  • Moderator: Simon Bunce, Director of Legal Affairs, ABTA
  • Sarah Prager, Barrister, 1 Chancery Lane
  • Ben Phelps, Barrister, 2 Temple Gardens
  • Paul Smith, Group Director of Consumers and Markets, Civil Aviation Authority (CAA)
  • Andrew Hadley, Assistant Director | Policy, Advocacy and International | Office of the General Counsel, Competition and Markets Authority (CMA)
  • David Bennett, VAT Consultant, Elman Wall Bennett
  • Ian Brent, Senior Corporate Partner, Fladgate
  • Alexandra Cooke, Associate, Fladgate
  • Jesse Braid, Legal Counsel, Flight Centre Travel Group
  • Rhys Griffiths, Partner, Fox Williams
  • Alex Padfield, Director, Hextalls Law
  • David Scott, Partner, Horwich Farrelly
  • Anna Anatolitou, Partner - Head of Travel (Aviation and Travel), Ince
  • Farina Azam, Partner and Travel Lead, Kemp Little
  • Rob Griffiths, IP & Technology Disputes Managing Associate, Kemp Little
  • Claire Mulligan, Partner, Kennedys
  • Gareth Thomas, Partner, Kennedys
  • Neil Baylis, Partner, Mishcon de Reya LLP
  • Jon Baines, Data Protection Advisor, Mishcon de Reya LLP 
  • Mike Owen, Cyber Consulting Director, Mishcon de Reya LLP
  • Dr Esteban Delgado, Chairman and Technical Director, Preverisk
  • Darren Hutton, Head of International Guest Claims, RCL Cruises
  • Joanna Kolatsis, Director, Themis Advisory
  • Matt Gatenby, Senior Partner, Travlaw
  • Ami Naru, Partner, Head of Employment, Travlaw
  • Susan Deer, Director of Industry Relations, ABTA
  • Luke Petherbridge, Director of Public Affairs, ABTA
  • Angie Hills, Head of Destinations, ABTA

Event prices

  • ABTA Member/Partner rate*: £99 plus VAT
  • Non Member rate: £125 plus VAT

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Four hours

Attendance at this event can be used by practising solicitors to demonstrate continuing competence as defined by the Solicitors Regulation Authority (SRA), further details here. For Barristers, attendance at this event can be used towards your CPD as defined by the Bar Standard Board, further details here.

Event partners


1 Chancery Lane is recognised by the Legal 500 and Chambers and Partners as the pre-eminent travel law set, offering some of the leading silks and juniors at the travel law Bar. The Legal 500 describes the set as being ‘particularly good on travel law’, having ‘no weak links’ and being ‘strong throughout’, whilst Chambers and Partners states that instructing solicitors praise the chambers as ‘an out-and-out leader in the field’, noting that ‘its barristers are regularly at the forefront of developments in the law in this sector.’ It refers to the clerks as being ‘extremely deft when it comes to working out what their customers need, and they provide a very seamless service. They take a completely relaxed, no-nonsense, guaranteed delivery type of approach.’ Matthew Chapman QC, Sarah Prager and Jack Harding co-author the leading practitioners’ textbook in the field, Saggerson on Travel Law.

Described by Legal 500 as “the chambers of choice for cross-border claims” and “consistently involved in the most influential travel cases”, 2TG is a recognised leader in all areas of travel and aviation law. Our range of experience makes us ideally placed to advise in the ever expanding area of travel-related litigation, with counsel able to provide advice and representation in claims of all sizes. We act for and against insurers, airlines, tour operators, travel agents, hoteliers and cruise operators. We act across the entire range of travel related litigation, in claims arising from accidents abroad or international travel by road, rail, air and sea. We are very experienced at working on issues of foreign law and regularly work with foreign lawyers in the increasing numbers of cases in which the English court is required to apply foreign law. We work in a number of languages, including French, German, Spanish, Dutch and Swedish.

Fladgate is an advanced, commercially astute international law firm serving a wide range of corporate, institutional and private clients. From our base in London, we help our clients to realise their goals, close deals, and protect and preserve their assets. Our travel and leisure sector team keeps up to date with all industry developments to provide practical and commercially informed legal solutions. Drawing on the expertise of our diverse firm, our team provides advice on a wide range of legal and business challenges including commercial contracts, employment law, outsourcing and data protection and cyber security. Our driving purpose is to use our legal and business expertise to address the diverse challenges our clients face quickly, efficiently and at sensible cost.

Fox Williams LLP is a City law firm with a leading reputation in specific industry sectors and practice areas, known for its good sense and ability to deliver effective solutions. Fox Williams undertakes complex legal and regulatory work. Fox Williams advises in a number of sectors including travel, where we are top ranked by the legal directories. Our clients are not in the business of regulatory compliance, they are in the business of selling travel services. We help guide clients through the regulations in a way which is sensible, user-friendly and pragmatic. Fox Williams also advises on financial services, corporate, employment, mergers and acquisitions, dispute resolution, corporate crime and business investigations, business immigration, intellectual property, international trade, partnership, real estate and tax, and we provide legal advice on responding commercially to topical issues including Brexit and Covid-19.

Hextalls is a specialist law firm offering a wide-range of advice to the travel industry. It can help with regulatory queries, contract drafting, dispute resolution including defending personal injury and other claims, debt recovery and employment law. It can also advise on health and safety and risk management. Hextalls is recognised as a leader in travel law and for its commercial awareness. Its philosophy is to understand its clients business so that it can offer practical legal advice at the right price. It has a dedicated team of specialists and acts for a number of travel agents, tour operators and other travel related organisations.

Horwich Farrelly is one of the largest insurance-focused law firms in the UK, receiving over 66,000 instructions a year from more than 75 clients, and with over 700 people across eight UK offices (including Belfast and Glasgow). We have been defending claims for insurers, self-insured, major corporates (including tour operators, cruise companies and hotels) and the public sector for 50 years and enjoy an unrivalled reputation in the market.

Full service and commercially focused Travel Team with committed individuals recognised for their travel,aviation and marine expertise. We have a global travel client base including tour operators,accommodation providers,travel technology providers,membership organisations, airlines and cruise operators.Our global reach complements the needs of the sector by ensuring our understanding of overseas issues and the legislative and regulatory requirements,business practices and cultural issues.The individuals in the team have built up an extensive industry network creating in depth relationships with ancillary suppliers to the industry including those providing Tax, TOMs, ATOL bonding, recruitment and corporate advisory and re-financing services. A number of the lawyers in the team have worked in house at travel organisations and therefore have valuable insights into the challenges and opportunities presented in the sector. Our approach is to provide the advice you need whilst protecting your reputation and values and enhancing your longer term strategic goals.

Kemp Little’s specialist travel team has an in-depth understanding of the travel industry and the issues which travel businesses face. As a result, our team can provide pragmatic and commercial legal advice helping you comply with your regulatory obligations, whilst also managing risk and maintaining strong commercial and customer relationships. We have experience in acting for tour operators, online travel agents, hotels, airlines, travel consortia and accredited bodies, travel management companies, flight consolidators, villa and accommodation providers, adventure travel operators and festival organisers. As the UK’s leading specialist technology and digital law firm we are best placed to support travel and tourism businesses as the digital revolution creates further opportunities for their operations as they create the best possible experience for their customers.

Kennedys is an international law firm with expertise in litigation and dispute resolution, particularly in the insurance/reinsurance and liability industries. With over 1,500 people worldwide across 26 offices in the UK and Europe, Middle East, Asia Pacific and the Americas, we have some of the most respected legal minds in their fields.We act for insurers, reinsurers, Lloyd’s Syndicates, public bodies and corporates. Our deep sector knowledge means that we understand the impact of proposed regulations and advise our clients on the implications this will have on their business. Every day we make a difference for our clients. We provide answers, recommendations, strategy and tactics. We deliver these in plain English and it’s what we call Legal advice in black and white.


Based in London with an office in Singapore, Mishcon de Reya employs more than 900 people, with over 500 lawyers offering a wide range of legal services to companies and individuals. The work we undertake is multi-jurisdictional and complex. Our clients are dynamic and sophisticated and we reflect that in our belief in challenging the conventional or accepted ways of working. Building strong personal connections with our clients and their businesses is important to us. It is for these reasons we say ‘It’s business. But it’s personal’.

Themis Advisory was founded by Joanna Kolatsis, a former partner in City law firm, following over 20 years providing legal services to the travel and aviation industries.  Following her decision to leave private practice, she founded Themis Advisory which was born out of a desire to provide current, pragmatic legal and business solutions for the modern business world. Joanna's expertise includes aviation and travel law, commercial and regulatory matters including the Package Travel Directive and ATOL compliance, aviation regulatory issues including passenger rights and general company commercial and contractual matters including booking terms and conditions, website compliance, charter agreements and complaints handling.

ABTA Partner+ Travlaw LLP are 100% committed to serving the travel and leisure industry – from tour operators and travel agents to airlines, hotel groups, event management companies and their insurers. We pride ourselves on being one of the top travel law firms in the UK. We are a large, experienced team of highly professional yet approachable lawyers who are tried and tested specialists in advising.

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