Luxury Travel Conference – London

    21 March 2019
  • Venue:
    The venue will be confirmed at least 2-3 weeks before the event.
  • Location:
    Central London
  • Book online

Event details

The definition of luxury is evolving as consumer behaviour and expectations change. New destinations, exclusive experiences, products and services are constantly being introduced to the market. Are you up to date with the latest products and trends?

About the event

ABTA’s Luxury Travel Conference allows you to keep up to date with the changes in this fast moving sector so that you can improve your product offering and marketing and selling techniques.

The conference will give you the tools you need to communicate with the luxury traveller, from the initial online or in-store experience through to purchase. Learn how to meet the growing demand for concierge services, luxury journeys and sustainable travel experiences, plus how to target specific affluent groups such as millennials and the over 50s. 

With speakers from across the hospitality, cruise, travel and tourism sectors, learn how to identify, reach and retain the luxury consumer. 


  • Responding to emerging trends in luxury travel, including new destinations and products and services 
  • Explore how to keep affluent customers through loyalty building and exquisite customer service
  • Hear directly from luxury travel consumers about what influences their choices
  • Personal service – how to design and sell the luxury niche the customer is seeking
  • Effective use of social media to engage with high-end consumers
  • Marketing and PR to expand audience reach, create brand engagement and loyalty
  • Targeting specific affluent markets including the over 50s and millennials
  • The rise of the luxury journey by air, rail, road or water
  • The role of travel concierge and lifestyle services
  • Exceeding customers’ expectations through exemplary customer service


  • Moderator: April Hutchinson, Editor of TTG Luxury, TTG Media Ltd 
  • Kerry Golds, Managing Director, Abercrombie and Kent
  • Philippe Brown, Founder, Brown and Hudson 
  • Marloes De Vries, Travel Analyst, Mintel 
  • Antonio Paradiso, Managing Director UK and Ireland, MSC Cruises
  • Iain Powell, Head of Trade Sales, Saga Holidays & Cruise 

Additional speakers will be confirmed in due course. 

Benefits of attending

  • Increase your knowledge of the luxury travel market and evolving trends 
  • Hear from customers and influential bloggers about luxury expectations  
  • Insights on how to build a brand that maintains relevance and drives loyalty
  • Consider ways to exceed your customer’s expectations and provide exceptional customer service

Who should attend?

The event is ideal for experienced professionals and those new to the luxury market from tour operators, travel agents, cruise providers, hoteliers, including:

  • Directors and senior management teams
  • Product teams
  • Sales and marketing teams
  • Communications and PR teams
  • Customer insight and strategy teams
  • Customer service professionals.

Event prices

ABTA Member/ABTA Partner* rate – £249 plus VAT 
Non-Member rate – £369 plus VAT 

Group booking discounts:

Book three places and get 50% off the third place.
(This discount will be automatically applied when you book online.)

If you are looking to book for a larger group please contact for a bespoke discount.

Non-Members are welcome to attend. For information about becoming a Member click here.

View our booking terms and conditions here.

​*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Please note discounts cannot be combined.

Event sponsorship


Accord is the UK's leading travel marketing agency. Founded in 1988, we regularly work with over 150 clients operating in every sector of travel, tourism, hospitality and leisure. Everything we do is brilliantly joined-up, achieving real results by using the right channels, targeting the right audiences and developing the right strategy.


Saga have been creating holidays and cruises exclusively for over 50s for more than 60 years, with incredible destinations, memorable experiences and fantastic value at the heart of what we do.

From relaxing hotel stays and scenic river cruises, to cultural escorted tours and memorable ocean cruises, our varied collection is a perfect choice for anyone over 50 and ideal for people travelling on their own.  

Saga is now redefining travel for the over 50’s market, with exciting new destinations and two new build ships, Spirit of Discovery (2019) and Spirit of Adventure (2020).  These ships will be the first of their kind; luxury small ships built for the UK market. 

The future looks very bright for Saga and we look forward to you joining us on the journey. 


For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or

To view our commercial opportunities click here.

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"Very insightful and thought provoking presentations."
Tricia Birmingham
Gold Medal
"Good subject, great speakers. Very relevant."
Larose Camille
Atout France
"Great diversity of speakers."
Mark Duguid