Event details This training day is designed for anyone new to travel, new to their role or simply those who want a refresher on the key issues affecting travel businesses. The practical one-day event will act as a one-stop-shop, exploring topics including the political landscape, the PTRs, health safety & security, travel trends and sustainability. The event is also open to students, graduates and apprentices looking to further their knowledge of the travel industry. About the event ABTA's Introduction to Travel training day is a must-attend event for those seeking to deepen their understanding of the travel industry or entering the field for the first time. This comprehensive programme covers key aspects of the travel industry, including financial protection, legal regulations, and consumer sentiment.Hear an essential guide to the Package Travel Regulations (PTRs) and take part in a practical workshop that will equip you with the knowledge to navigate your obligations when handling customer and supplier queries. Get updates on evolving consumer sentiments and travel trends to better understand and meet customer requirements. Explore the crucial topic of climate goals and sustainable travel and discover the latest industry initiatives driving positive change in this area.Get up to speed on the latest health, safety, and security protocol including ABTA’s security work. Benefit from firsthand experiences shared by an ABTA member, who will provide valuable perspectives on the current opportunities and challenges they face. Sessions Understanding business models and definitionsThe current political landscape and potential reform to the PTRs and ATOL ABTA's code of conduct, member support and guidanceUnderstanding the basics of financial protectionA guide to the Package Travel RegulationsRisk management and health, safety, and security: industry standards and focus areasConsumer sentiment and travel trendsAn overview of sustainable travel and climate goals. Speakers Moderator: Vicki Wolf, Head of Education and Career Development, ABTA Vicki is ABTA’s Head of Education and Career Development and has worked at ABTA – The Travel Association, in various roles since the end of 2000. Vicki’s main responsibilities include managing ABTA’s education work including our online training portal – The ABTA Knowledge Zone as well as our 15 ABTA Education Partners (12 universities and 3 colleges). This includes our ABTA Student Representatives programme. Vicki also represents ABTA on the Aviation Skills Board (AISB) and Travel Apprenticeship Board. Previous to working at ABTA she worked for the National Department of Transport in South Africa as a policy advisor. Laura Bowtell, Global Sales Operations & Sustainability Manager, Sunsail & The MooringsMatt Gatenby, Senior Partner, TravlawJulia Ogiehor, Public Affairs Manager, ABTADiana Missoni, Code of Conduct Manager, ABTAShelly Beresford, Head of Brand and Marketing, ABTAHeather Pennock, Destinations Manager – Health, Safety, Crisis & Operations, ABTALisa Kingman, Senior Financial Manager, ABTAHazel Chan, Sustainability Advisor, ABTAAdditional speakers to be announced, including industry representatives. Benefits of attending Gain the knowledge and confidence you need to get a head start in your role and bolster your existing skillsTake part in practical exercises tailored for the travel industryGet a holistic view of the key areas affecting the travel industry and what trends will impact travel in 2024Bring your questions to the expertsNetwork with industry peers and discuss the common challenges you face. Who should attend? Travel professionals who are new to travel or who want a refresher on the core principles governing travel. The event is also open to students, graduates and apprentices looking to further their knowledge of the travel industry. Event prices ABTA Member/ABTA Partner* rate – £259 plus VAT Non-Member rate – £399 plus VAT This includes lunch and refreshments throughout the day, all delegate materials, presentations and an attendee certificate. Make payment by credit or debit card. View our booking terms and conditions here.DiscountsBook three places and get 50% off the third place.(This discount will be automatically applied when you book online.)If you are looking to book for a larger group please contact events@abta.co.uk for a bespoke discount.*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.*Students from Partner educational bodies are eligible for the discount. Please use the ABTA Partner number when registering. Non-Members are welcome to attend. For information about becoming a Member click here. Sponsorship For information on sponsorship opportunities please contact Sara Dolan on 07766 517 611 or email sdolan@abta.co.uk.
Testimonials "I have gained a lot of knowledge about ABTA and how important they are to the travel industry. I have also learned things that will help me develop in my company and my career." Naomi Watson Inntravel "Very well organised and professionally presented. All staff were personable and very helpful!" Tim Barker Hotelplan UK
"I have gained a lot of knowledge about ABTA and how important they are to the travel industry. I have also learned things that will help me develop in my company and my career." Naomi Watson Inntravel
"Very well organised and professionally presented. All staff were personable and very helpful!" Tim Barker Hotelplan UK
