Hybrid event

Hybrid conference: Delivering Sustainable Travel

    26 January 2022
    9:30-16:00 followed by networking drinks
  • Venue:
    Deloitte, 2 New St Square, London, EC4A 3BZ, or attend virtually
  • Book online

Event details

ABTA’s Delivering Sustainable Travel conference returns for 2022. This hybrid event is designed for travel and tourism providers based in the UK or overseas, who are committed to making travel more sustainable. Attend in person in central London or participate online via a custom built platform. 

The conference will provide travel businesses of all sizes with actionable guidance and advice on how take action to deliver sustainable practices across your organisation. Travel agents, tour operators and wider industry are welcome to attend.

About the event

While sustainability has been on the agenda for many travel businesses for quite some time, with Governments and customers demanding more sustainable practices, now is the time to take action. As we move beyond the COVID-19 pandemic, ensure that you are putting steps in place to ensure that your recovery and growth is sustainable and positively contributes to communities, natural ecosystems, and cultural heritage across the globe. 

Following COP26 in Glasgow and in line with ABTA’s continued Tourism for Good initiative this major conference will take a very practical look at how we can use tourism as a force for good to deliver growth within environmental limits and what practical steps you can take internally, with your suppliers and with your customers.

Attend to receive practical guidance on how to engage and communicate effectively with your customers and staff on sustainability through your marketing, product and customer service strategies. Learn how tour operators and agents can work together to set best practices for training staff and meeting customer demands. 

Understand what you can be doing to reduce carbon emissions  learn how to measure your carbon footprint and set reduction targets. 

Explore how to tackle sustainability internally and get buy in from stakeholders and senior leadership. Gain insight into how future investors view travel businesses who can demonstrate sustainable values. Discuss how to set roles and responsibilities internally and what skillsets are needed to tackle responsible travel goals.

Get guidance from ABTA on the tools available to Members and wider industry. Hear from sustainability experts and industry representatives on how they are approaching sustainability across their businesses. 



  • The bigger picture – a status update on sustainability in travel and tourism, in the UK and globally
  • A framework for action – Tourism for Good, the latest tools and advice from ABTA
  • Drivers for sustainability – investors, legislation, customers, staff and media
  • How to prioritise and action sustainability internally – skills, roles, resources, and getting buy-in
  • How to communicate about sustainability to customers via your marketing, product and customer teams 
  • How tour operators and travel agents can work together to tackle sustainable travel goals 
  • Industry case studies on carbon measurement and setting reduction targets, plastics, destination management, supplier management and more.


Moderator: Susan Deer, Director of Industry Relations, ABTA

Susan Deer

Susan joined ABTA in 2016 as a solicitor. She has extensive experience in the travel industry, having worked in hotel reservations, tour operating and business travel before beginning her legal career. Since October 2019, as Director of Industry Relations, Susan is responsible for overseeing relationships with UK travel industry stakeholders, as well as managing Foreign Office and destination government liaison.  She leads a team which is involved in sustainability, operations, crisis management and health & safety in destinations, as well as education, skills and career development. 

Clare Jenkinson, Head of Sustainability, ABTA 

Clare is Head of Sustainability at ABTA . Her team supports travel companies and destinations on issues spanning the environment, human rights, community impact, animal welfare and accessibility. She is working to drive change across the industry and championing that change. Clare is a board member of the Roundtable for Human Rights in Tourism. Clare has worked in sustainability with the public, private and not-for-profit sectors globally, including in Kenya, Ghana, Nepal, Thailand, Laos, Cambodia and Vietnam. She has gained an MA in Physics from Oxford University and Distinction from Imperial College Business School’s Foundations of Leadership.

  • Dirk Glaesser, Director, Sustainable Development of Tourism, UNWTO
  • Andy Jefferson, Programme Director, Sustainable Aviation
  • Robyn Nixon, General Manager, The Intrepid Foundation
  • Linden Coppell, Director of Sustainability, MSC Cruises
  • Karen Musgrave, Head of PR & Communications, Barrhead Travel Group 
  • Carole Savage, Founder & CEO, Not In The Guidebooks 
  • Carolyn Wincer, Commercial Director, Travelife

Additional speakers will be announced shortly and will include representatives from tour operators, travel agents, sustainability experts, destinations and more. 

Benefits of attending

  • Hear industry case studies from peers on how they are addressing sustainability issues across their businesses
  • Hear how to develop a consistent sustainable policy across your business operations, products and suppliers 
  • Understand where to look for help and practical guidance as you develop and implement your strategy
  • Learn how to improve customer and stakeholder communications and appeal to a broader consumer base by promoting your organisation as an ethical business
  • Understand the tools and support available from ABTA to help you develop a sustainable business approach
  • Network with and discuss commons challenges with industry peers and sustainability experts

Who should attend?

This conference is for travel agents, tour operators and the wider travel industry including:

  • Directors and senior managers from travel companies of all sizes 
  • Sustainability and CSR Teams
  • Marketing and communications teams
  • Product and sales teams

Event prices

In-person attendee 

  • ABTA Member/Partner rate*: £235+ VAT
  • Non Member rate:  £355 + VAT

This includes lunch and refreshments throughout the day, post-event networking drinks reception, a certificate of attendance, and access to the virtual platform content on demand including presentation slides, partner materials and conference recordings.

Virtual attendee

  • ABTA Member/Partner rate*: £175 + VAT
  • Non Member rate: £299 + VAT

This includes access to the virtual platform on the day, additional interactive expert-led live drop in sessions, a certificate of attendance, and access to the platform content on demand including presentation slides, partner materials, and conference recordings.

Group bookings
If you are interested in sending a group to this event, please contact events@abta.co.uk for a group booking rate.

View our booking terms and conditions here.

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Event sponsorship

Venue partner

Headline sponsor

Preverisk is the leading provider of Health & Safety solutions to the travel and tourism sector. Our expert consultancy teams support tour operators, OTAs, bed banks and DMCs across the world, carrying out thousands of physical and remote audits each year. We have offices in 4 continents, audit in 9 different languages, and are adept with the assessment of all supplier types (accommodations, transfers and excursions). Preverisk is championing the digital transformation of the Health & Safety sector, supported by industry leading technology across our suite of services – audit, analytics, e-learning, and more. But Preverisk are not just the Health & Safety experts – we are also industry leaders in the areas of Sustainability, Customer Experience, Quality Management, Animal Welfare and many more. We are carrying out our vision of building a better world based on safe, sustainable and positive tourism.

Since the emergence of the current COVID-19 pandemic, Preverisk has partnered with various industry bodies to develop innovative preventative programmes that encourage the recovery of the travel sector. We have collaborated in many projects of reference, from the development of the ABTA 'Post Pandemic Recovery' guide, to accommodation protocols for RIU hotels and many other hotel groups. We were even responsible for Health & Safety for the entire tourism circuit in Cape Verde for the Ministry of Tourism, in addition to auditing projects for the Egyptian Hotel Association and many other challenging initiatives. Get to know us, and see how we can help you!


Global is one of the world’s leading Media & Entertainment groups. Global is home to national market leading media brands broadcasting across the UK on DAB & FM and worldwide on Global Player which allows listeners to enjoy all of Global’s radio brands, podcasts and playlists, in one place. Global is also a leading Outdoor company in the UK & Europe, with over 235,000 sites reaching 95% of the UK population. Its portfolio encompasses TfL’s Underground network, almost all major UK airports, the UK’s largest portfolio of roadside posters and premium digital screens in prime locations, and the UK’s largest network of buses in all major cities.

On-air, on Global Player and with our outdoor platforms combined, Global reaches 51 million individuals across the UK every week. Global created and operates DAX (Digital Ad Exchange), the market leader in digital audio advertising and a pioneering platform in programmatic outdoor advertising. 
@global @thisisdax

For information about sponsorship opportunities, please contact Matt Turton on 07766 517 611 or email mturton@abta.co.uk

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"I really valued the honesty and open approach of the speakers and delegates. I was expecting sorry tokenism around green issues and found none - everyone truly seems actively engaged with sustainability issues - despite the huge nuances involved."
George Mirabelle Manton
Travel Nation
"Going away very inspired with lots of actions and next steps."
Louise Ungless
Black Tomato
"Great variety of speakers - very interesting and insightful."
Herve Le Feurve
ATOUT France
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