Health, Safety & Security Risk Management

Paul leads the Safety & Risk team at TUI – the world’s largest tourism group. With a focus on accommodation, activity, transport and tours safety management; Paul and his team are responsible for defining TUI’s safety policies / processes and for overseeing their implementation globally across multiple business units – including TUI’s Tour Operators, TUI’s Destination Management Companies, TUI Musement and TUI Hotels & Resorts. Paul has over 25 years’ experience in travel & tourism. In 2015 he was awarded a Master’s Degree in Risk, Crisis & Disaster Management by the University of Leicester.

Claire leads DWF’s travel team.  She handles all manner of  travel liability issues and litigation arising from incidents including aircraft, cruise ships, multi-vehicle or coach collisions, drownings and injuries sustained in pools or from balcony falls, hurricanes, mountaineering and climbing accidents and sickness outbreaks.
In addition to defending claims she drafts tour operator and travel agents’ terms and conditions, supplier contracts, crisis manuals and health and safety addendums. She also has a wealth of inquest and regulatory expertise and advises management boards on risk management, and health and safety issues.
She is an expert in crisis management and provides her clients with a 24/7 crisis management response helpline. Chambers UK and The Legal 500 UK recognise Claire as a Leading Lawyer. Chambers UK report that "Claire Mulligan's extensive experience in the travel sector enables her to expertly handle claims concerning accidents abroad.", “Claire is the number one lawyer in the tour ops world. I would not want anyone else representing us” and The Legal 500 describes her as ‘invaluable’ and ‘a bright star on the travel scene
 

Heather is the Destinations Manager at ABTA, with responsibility for destination operations, health and safety, crisis management and incident management. She is one of ABTA’s key points of contact in the Destinations team where she coordinates activities in relation to health, safety, crisis and operational issues affecting destinations for ABTA, its Members and the FTO sub-committee.  She is also a key member of the on-call crisis response team.  

Heather has over 25 years travel industry experience. Prior to joining ABTA in 2015 she worked for a number of years for a major international airline in a range of operational roles, including crisis management. 

Donna started her travel career in Greece in 1999, working for a large UK tour operator in the overseas operations office. After working in a number of summer and winter sun resorts in Europe and a ski season, Donna went on to become Commercial Manager based in Jamaica and Goa.

After five years working overseas Donna returned to the UK and took up a position as Health and Safety Officer for a large UK tour operator.

In this role Donna travelled extensively carrying out health and safety audits of overseas hotels, excursions and transport providers.

Donna Mehmet joined ABTA in 2010 in the Destinations team where she coordinates activities relating to health, safety, crisis and operational issues affecting destinations for ABTA, its members and the ABTA sub-committees. She is one of a team of four on the ABTA out of hours crisis team.
 

Lee leads the Risk & Safety function at Jet2holidays, the UK's largest ATOL-protected package holiday provider, part of the leisure travel group Jet2 plc. He is responsible for the Customer Safety Management System, which ensures robust verification of third-party suppliers across accommodation, transfers, activities (excursions), and incident management.
A committed advocate for pragmatic risk management, Lee has chaired national and international working groups focused on health, safety, and wellbeing standards. With over 35 years of leadership experience in regulatory bodies, social housing, consultancy, higher education, and tourism. He has spent the last two decades building high-performing teams, driving cultural change, and delivering sector-leading safety performance.

Mireia Delgado is member of the management committee of Preverisk Group. She graduated in Economics by the University of Carlos III (Madrid), with a master’s degree in Public Health by the University of Pompeu Fabra (Barcelona).

Mireia joined Preverisk Group five years ago as corporate director.  She oversees the strategic projects as well as the company business transformation. Bringing to the business new innovative models based on science and metadata.

Currently, she is mainly involved in Public Health, Sustainability and Circular Economy in Tourism, assisting senior managers and board members to identify and mitigate health, safety and environmental risks.

Previous to joining Preverisk Group, she was developing her experience in the pharmaceutical industry during five years leading health economics and government affairs departments.
 

Kazim is a Consultant Epidemiologist and National lead for Legionella Surveillance and Epidemiology at the UK Health Security Agency. With over fifteen years’ experience across infectious disease control, epidemiology, and public health practice. His work spans public health systems leadership, surveillance system design, outbreak investigation, policy development, and capacity building in the UK and internationally. Kazim has led multidisciplinary teams on a range of infectious diseases and contributed to WHO-preparedness projects, and supported equitable, data-driven approaches to improving population health.