Virtual event

Health, Safety and Security in Travel

    16 June 2021
  • Venue:
    Virtual conference
  • View agenda
  • Book online

Event details

After a year of unprecedented change, ABTA’s Health, Safety and Security Conference will return virtually, featuring high quality content streamed live from a custom digital platform. The one-day event combines keynote conference sessions with online networking and streamed practical workshops. 

The event will bring together an audience of health and safety professionals from across travel and tourism to understand how to manage the balance between health and safety and COVID safe protocols in restarting overseas travel programmes. The event will also provide essential guidance and practical workshops in other areas of health and safety. 

About the event

In preparation for travel restarting, traveller safety will be key to restoring customer confidence and industry recovery. Are you ready?

The conference will focus on some of the learnings that have been identified as a result of the ongoing the COVID-19 pandemic and the wider health, safety and security issues that will require your attention when travel restarts. Get a recap on your legal obligations and what you are liable for should something go wrong.
Hear about the importance of having infectious disease protocols to tackle matters such as COVID-19 in hotels and resorts and the communication of new guidelines to staff and guests. Learn about the importance of considering safety as part of the travel experience including tours and transport experiences.
In addition to main stage sessions and panel discussions, take part in two practical and interactive workshops on key areas of health and safety and to help you further develop practical skills and knowledge to introduce into your business operations. All content will be available to watch on demand.


Conference sessions

  • What we have learned so far from the Coronavirus crisis on managing infectious diseases
  • A tour operator’s perspective of restarting programmes with new health and safety protocols
  • Restoring consumer confidence in travel safety
  • Other emerging and existing risks
  • Updating risk assessments in a world with COVID-19
  • Delivering a safe experience – tours, excursions, resorts and hotels
  • Your legal responsibilities – duty of care and contractual arrangements with suppliers
  • X v Kuoni case update
  • COVID-19 claims


You will be able to choose two practical, online workshops to attend live. All will be available to watch later on demand. 

  • Legionella and water quality
  • Fire safety
  • Food safety and hygiene
  • Health and safety legal surgery
  • Child protection and safeguarding 
  • Security – transportation 
  • Health and safety – escorted tours
  • Balancing COVID-19 with other areas of health, safety and security 


Moderator: Susan Deer, Director of Industry Relations, ABTA 
Dr Hilary Kirkbride, 
Consultant Epidemiologist and Head of Travel Health, Public Health England
Angela Hills, Head of Destinations, ABTA
Vanessa Field, 
Deputy Director, NaTHNaC
Daniel Boshier,
Operational Risk Manager, IHG
Paul Austin, Group Head of Safety and Risk, TUI
Claire Mulligan,
Partner, Kennedys
Mireia Delgado,
Business Director, Preverisk
Ian Greaves,
Managing Director, IGI
Paul Bennett,
Customer Safety Manager, Virgin Holidays
Fiona Becker, Senior Consultant, NSPCC
Javed Ali,
Legal Consultant, Hill Dickinson
Bronwen Jones,
Development Director, Gatwick Airport
Dr Sebastian Crespi,
President & Scientific Director, Biolinea Int.
Dr. Ahmed Karam,
Country Manager, Preverisk
James Lawrence,
Director, Peregrine Risk Management

Further speakers to be announced shortly.

Who should attend?

  • Health and Safety and operational teams
  • CEOs and directors
  • Communications and PR teams
  • Crisis management teams
  • Public health teams
  • Customer service and care teams
  • Marketing and product teams
  • Legal teams 

Event prices

ABTA Members & Partners

*Early bird rate expires 4 June

Individual rate - £99 plus VAT *

Business rate – £399 plus VAT * 
This rate enables you to train your whole team digitally, in a cost-effective manner. The business rate includes five digital log-ins. Up to five people can attend at any one time, and on-demand content can be shared more widely amongst your team. 


*Early bird rate expires 4 June

Individual rate - £149 plus VAT 

Business rate – £599 plus VAT 
This rate enables you to train your whole team digitally, in a cost-effective manner. The business rate includes five digital log-ins. Five people can attend at any one time, and on-demand content can be shared more widely amongst your team. 

View our booking terms and conditions here.

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Event format

The event will be brought to you digitally, in a one-day format.

  • Professionally edited content will be streamed live via a custom event platform
  • Interactive workshops for smaller groups
  • Submit your questions in advance or during the conference
  • Network on the platform via chat or arrange 1:1 video meetings
  • Visit sponsor hubs for exclusive content, guidance and resources
  • Watch content after the event on-demand 
  • Support and tutorials will be available


Headline sponsor

With 15 years’ experience and over 600 clients, Preverisk is a leading provider of Health & Safety solutions to the travel and tourism sector.  We provide expert health and safety services to tour operators, OTAs, bed banks and DMCs, and carry out 20,000 Health and Safety Questionnaires (HSQs) each year worldwide. We have offices in 4 continents, audit in 9 different languages, and are adept with the assessment of all supplier types (accommodations, transfers and excursions). Our innovative audit and analytics technology, App4Check, supports us and is one of the leading tools of its type in the world. Our strong background in public health and tourism has allowed us to further specialise in safety management systems, physical audits and training programmes. In addition to health and safety questionnaire programmes, we conduct 9,000 physical audits (across 25 countries) and train over 30,000 industry professionals each year. Alongside our health & safety work, Preverisk also provides industry-leading services in sustainability, customer experience and quality improvement, claims management, animal welfare, food allergen control and other specialist areas. Since the emergence of the current COVID-19 pandemic, preverisk has been leading the development of innovative preventative programmes to support the travel and tourism sector. We have collaborated in many reference projects like, the development of the ABTA guidance 'Post Pandemic Recovery', the accommodation protocols for RIU hotels and many other hotel groups, the entire tourism circuit and sub-sectors in Cape Verde for the Ministry of Tourism, auditing tools for the Egyptian Hotel Association, and many other challenging projects.


Hill Dickinson is one of the UK's premier law firms known for its legal advice to the travel industry. It advises tour operators, cruise operators, travel agents and airlines across the industry on various aspects as diverse as the Package Travel Regulations themselves, right through to the smallest detail in drafting operators booking terms and conditions. Recognised as leaders in their field, ranked in the Legal 500 they have particular expertise in defence of personal injury claims, commercial matters and regulatory issues. The firm acts as a trusted adviser to businesses, organisations and individuals.

Kennedys is an international law firm with expertise in litigation and dispute resolution, particularly in the insurance/reinsurance and liability industries. With over 1,500 people worldwide across 26 offices in the UK and Europe, Middle East, Asia Pacific and the Americas, we have some of the most respected legal minds in their fields.We act for insurers, reinsurers, Lloyd’s Syndicates, public bodies and corporates. Our deep sector knowledge means that we understand the impact of proposed regulations and advise our clients on the implications this will have on their business. Every day we make a difference for our clients. We provide answers, recommendations, strategy and tactics. We deliver these in plain English and it’s what we call Legal advice in black and white.


The work of IGI covers all international boundaries as they are one of the main consultants to the British Travel industry, through links to and ABTA (Association of British Travel Agents) and FTO (Federation of Tour Operators). Ian has personally helped in the formation of guidance documents and codes of practice in relation to safety in tourism and is actively involved in furthering improvements to safety and health, primarily through training and conducting seminars to governments, trade bodies and suppliers around the globe.

At the NSPCC, we work to keep children and young people safe from abuse and neglect every day. As the UK's experts on safeguarding and child protection, we understand the issues organisations and people working with children can face. That’s why professionals trust us to provide the support, training and resources they need to help protect the children and young people they work with. NSPCC Learning keeps you up-to-date with the latest child protection policy, practice and research. We deliver expert elearning courses and face-to-face training for your organisation. And we provide bespoke consultancy and share our knowledge of what works to help you deliver services for children and families.

For details on how to promote your company at this event, contact Matt Turton on 

I want more information about this event

Contact us for more information about this event.
Signup for Event updates